SillyBear

You're the second person to mention taking a picture of the part so I'm definitely going to do it. I just called them to ask and they informed me I needed to get the alignment done as well. I just did it last month when I bought new tires! This feels like a complete kick in the sack.

I'm incredibly disappointed right now. An engine coolant over temperature warning came on in the car while my wife was driving it. She was just a few minutes from the dealership so I told her to take the car there immediately.

It took the technicians over a day to identify the problem. The car wasn't holding any coolant, it turns out the exhaust manifold was cracked and since the CMAX runs it through there to heat up the ICE faster there was no patching it. I couldn't believe the manifold would crack on a 4 year old car. Parts and labour on the entire repair will run me $3,000 CAD. The part has to be ordered up from US so it'll take at least 4 days for them to repair it. The technicians there said they've never seen anything like it (maybe because they don't work on CMAXs as often?!)

We love our 2013 CMAX but this puts a really bad taste in our mouths. It's an unexpected cost at a really difficult time. Does anyone know if there's anything we can do? Would there be some forgotten warranty or recall that nobody has thought about? It just seems unreal for an exhaust manifold to crack at this stage in the vehicle's life. The car has 115,000 KM on it.

Thanks for taking the time to listen to me vent.

Sincerely

A disappointed CMAX customer

Thanks for all this info Djc. I'll contact my dealer and ask about these next week. As for lemon law, i bought my cmax last year from a used dealer, also I'm in Canada so I'm not sure what our lemon laws are like but I doubt i could build a strong case like Jenie.

Sadly, it sounds like yours is plagued by exactly the same thing as mine. Are you all the way out of warranty or just out of 36K? Did you report this issue to your dealership before you were out of warranty?

I've been going back and forth with the dealership about this since last winter before my warranty expired. There's an open work order remaining. I just don't know what else to tell them. I don't want them just trying random things on my car trying to see what works like they did on your vehicle. Maybe i should ask about modules being up to date? I'm not really sure what that means though.

My dealer did the supposed ANC fix above and the issue still persists. Vehicle is out of warranty but i have an open case with my dealership. I'm not sure what else to tell them. Like mentioned by others, It's more prominent in the cold, usually kicks in when the white "empower" bar is about at the 2nd dash while accelerating. More notable going uphills but it'll do it from a full stop as well. The noise is terrible and i either have to let off the pedal or accelerate a bit faster to get out of the noise making threshold. Can anyone offer up any other suggestions for what I can tell my dealership to try next?

My wife and I haven't been able to connect our phones (Nexus 5 and 6P) since last weekend. They were working fine prior to this, but now every time I try to add a device, it flips to the pairing screen and after about 2 seconds the "Pairing Failed" error appears on the screen and goes back to the previous screen. I'm fairly sure it's not our phones since they were working before and every other Bluetooth device works just fine.

Some internet searching led me to a Ranger/Explorer forum where one of the solutions was to pule the fuse that controls the Bluetooth module. I've tried doing a master reset and following some of the other troubleshooting methods but none have worked. Does anyone know which fuse I should pull to hopefully fix the issue? I'm open to the other suggestions. I can't get to the dealer for a couple weeks. Also vehicle is out of warranty and I'm not sure if this would be covered?

Thanks!

Well, I just got off the phone with the same regional Ford guy I've chatted with during this whole ordeal and got the same baloney canned answers. I was hoping someone would finally get me in touch with someone who had the knowledge and the power to buy back my car or help initiate the process. Instead, I got told that regional Ford hadn't followed up with the dealership about my last repair (which didn't fix the car) and considered my car fixed because the repair order was closed and I'd picked up the car. That's an interesting way to determine if something is fixed, don't you think? Well it wasn't fixed, which is why I went back to the dealership to have them write a new repair order without any labor stating they verified the problem wasn't fixed. However, regional Ford didn't follow up with the dealership, they just took the paperwork they had and ran with it.

 

Now I'm being told that unless there is a verifyable problem and they can make a new repair order (yes, he actually asked me several times if I would be bringing my car to the dealership to have the cold weather issue verified in mid-July) that Ford can't do anything to help me and I'll just have to wait until the problem resurfaces and go back again to have the problem worked on. When I asked how many times Ford expected me to keep having to go back for the same issue, he tried to explain how warranty works. I had to remind him that in this state, there is a set number of times that Ford can require me to keep coming back for the same not-fixed issue and that I'd already passed that threshold. I was trying to reach out to Ford for buy-back directly and make this all a lot less painful on everyone involved, but he told me they would NOT buy my car back. I reminded him that there are laws in this state and based on those laws, I already had enough days in the shop to force Ford to buy my car back under Lemon Law. Then he back-pedalled to say yes, well I have that option. I guess Ford has decided they would like me to sue them under Lemon Law. I can tell you this - that one regional customer service guy, who is the only one for this region he told me - is enough to make me think twice before buying a new Ford once this is over. I'm gonna miss this car, but I am not gonna miss the incredible hassle it has been.

Have you ended up finding a resolution to the problem? Ford had made adjustments to the ANC in my car back in June. The noise was gone but now that the weather is cooling it's unfortunately back. I picked up my car from my dealer today and they said the noise is most related my tires. I highly doubt it is but they requested I come back in on a cooler day when I can reproduce the noise and take a technician out.

Hello,

I logged into my Ford account to check on the status of my car and was surprised to see 4 recalls listed. The restraint control module I was contacted about and will be addressed tomorrow, the other 3 I've never heard of and there isn't much description provided. Anyone know what these are?

FSA Title: FUEL ECONOMY CUSTOMER SATISFACTION

Field Service Action Number: 14B03

FSA Title: 12 VOLT BATTERY TEST AND MODULE SOFTWARE UPDATE

Field Service Action Number: 15B04

FSA Title: SYNC WITH MYFORD/MYLINCOLN TOUCH - WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE (APIM)

Field Service Action Number: 12M02

Thanks

To reiterate: "The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park."

I'm only noticing unusual noises when the ICE is on. The car is dead quiet in electric at slow or stationary speeds in neutral. I guess it's alright, I'll test it from time to time. I'm glad it's covered under the hybrid parts warranty.

Is anyone aware of a way to force the car to cut power to the outlets after locking the car? Having my camera stay powered for 15 to 30 mins after is really making it difficult to sort through my driving videos. Also videos of the car parked are taking up lots of space on my SD card.

Quick question about the transmission issue, does it occur any time or does the ICE have to be on?

I pulled into work yesterday and battery was very low so the ICE turned on as I finished backing in. I put the car in neutral and heard some unusual noises coming from underneath me, possibly transmission related. Shifting in drive or park made the noise go away.

Could this be related? 2013 cmax

I'm sorry, I could not tell from your post if they tried replacing the microphones?

I believe it was mentioned earlier in the thread that the microphones were replaced. From I understood the sound lessened because it was no longer being amplified, but it still persisted outside the car.

My camera is a capacitor version with no battery. So when it loses power it shuts off after 5 seconds. I guess if it stays powered for another 10-15 min it's no big deal.

Thanks for the info!

Hi all,

I bought a dashcam recently and I've noticed that it stays powered on for a while after I shut my car off and lock it. I've been unplugging it because I don't want to risk draining my battery for no reason.

My questions are, how long until accessories powered by usb or 12V are turned off? And do I need to worry about waking up in the morning to a dead battery?

Thanks in advance

Thanks for the update jenie. I was hopeful that maybe it was just the ANC in my car (I know they beat yours to death) but after hearing it today in warm temperatures with my widows down, I'm starting to doubt it's involved. My next steps are to relive fuse 22 and ask another opinion at the other ford dealer.

No worries. Feel free to reach out if you do end up going. :)

 

Meagan

Is there a similar Ford rep on here who deals with Canadian owners?

I just read through this entire thread since my 2013 suffers from the same noise at an exact range of 2300 to 2500 rpm. The dealer dismissed my concerns but it felt like something is wrong and this thread confirms it.

I'm wondering is this only isolated to 2013 models? And is it specific to the higher trims like SEL and Energi. Could the panoramic roof mess with the ANC?

I also wanted to note that even in the warm weather right now it still occurs. It was 16C this morning (Canada) and I had it going twice. Exactly like the mp3 that was posted in this thread.

Lastly has anyone had it fully fixed yet? Is it even fixable?

Thanks for any updates and a big thanks to Jenie for her detailed posts. Have you found a resolution?

Take a look at this thread.

WARNING: This is a very long thread and several people lose all self-control.

 

We hear the wooo below 45mph going up hill BUT ONLY when it's cold (anything below 30*F is considered cold in N Texas).

 

Start on post #15.

http://fordcmaxhybridforum.com/topic/3457-strange-long-wooooo-sound-at-steady-speeds-ice-on/

Thanks for pointing this out. My car has the exact same symptoms. After reading the entire thread and sifting through the bickering, I'm going to present my findings to my dealer and request they start with the referenced TSB. I'm also going to unplug fuse 22 and see if that changes anything.

I love my cmax and if I can get that noise to be half as loud then I'll be quite content.

I hear it too, my car has 7500 miles on it and I 'be been thinking about taking it in. I notice it mainly when I'm accelerating from a stop up until I let up on the pedal, and it doesn't do it all of the time.

If you have time, can you identify at what RPM it occurs? Mine is always in the 2300 to 2500 range.

I think that it's because the car is typically very quiet. I hear it too.

That's what I thought too, but this seems abnormally loud. Always in the specific RPM range. I had my windows down today and it was very noticeable.

Hi all,

I've been a lurker for a few months now, bought my 2013 C-MAX in January, and I've been loving everything about it. It performed admirably during a rather harsh winter in Canada and now that summer is coming I can't wait to take it on extended drives.

Now for my main reason of posting. For about 3 months now I've been noticing a rather loud humming noise when I'm accelerating and the ICE is on. This predominantly only happens when I'm on a bit of an uphill and the RPMs are between 2300 to 2500. If I left off the gas, the loud hum stops and it sounds like a normal car accelerating, or if I press a bit harder and exceed 2500 RPM the noise also disappears.

The noise inside the cabin makes my C-MAX sound like I have one of those large fart cannon exhausts on my vehicle and believe I cringe when those ricers drive by.

I took it to Ford and even took a technician out with me and he claimed that it's normal for the car to make this noise if it's under a specific load. I explained to him that it wasn't like this when I first got it and it's something that developed, but he kept reassuring me there's nothing wrong with it, even went as far as telling me that I'm now "listening" to the car more since the new car high has passed.

So here I am, still questioning whether there's something wrong with my C-MAX or not. I'm hoping someone might be able to help shed some light on this issue, whether the tech is right or if I should go seek another opinion.

Also quick side note, does anyone else's pano roof curtain work only half the time? My daughters ask me to close it sometimes and it doesn't work. I have to put the car in park, shut it off and on to get it working again. Quite odd.

Thanks in advance!