A big thanks to Adair and Lauren! Per the thread they directed me to, I pulled fuses 69 and 79 (underneath the glove box) ran the car with ICE for 5 minutes, reinserted the fuses, and problem solved. The inaccessible entertainment screen and voice functions came back online.
Good on this forum to help folks solve these type problems.
Not so good on Ford service for not knowing this. The C-Max may be new, but the thread that helped me was also for the Sync system on a 2011 Edge. Seems to me that frozen screen issues have been around a while.
Bottomline, I'm happy to have this problem solved. Thanks again.
I had it happened, reinserted the fuses and it worked for a time. Now it's off again (it happened to me few times last year). Does anybody know what causes it? I think reinserting the fuses is only temporary fix ?
SOUND SYSTEM QUIT WORKING TODAY
in Audio, MyFord, Navigation & SYNC
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I had it happened, reinserted the fuses and it worked for a time. Now it's off again (it happened to me few times last year). Does anybody know what causes it? I think reinserting the fuses is only temporary fix ?