bob61571

Had my AM/FM antenna(rear roof area) stolen overnight on the road.  Someone noticed, liked the antenna topper ball.  I didn't notice loss until listening to AM, where normal stations could not be heard.  It's a screw on, screw off piece.  Thief thoughtfully screwed mine off, didn't break it off.  Bought a Dorman replacement 76866 for under $15, plus shipping, handling on internet.  Ford part 18813, not available last week on parts.ford.com.  Standard  10" on multiple Ford models of multiple years.  Other lengths/customized styles available on some websites.  So far, reception seems fine.  

Did online chat today on owner.ford.com.  I have SYNC2 v 3.6 , since 2013.  Per SYNC update page, nothing for me to do.  Today, Chat assistant told me to ask dealership to update it to v 3.10.  Said that I would have to discuss the cost w/the dealer.  Anyone else had this?

Had same thing...Radio couldn't change stations, couldn't change volume.

Went to dealer. Service desk disconnected the 12 volt battery for 10 minutes.  Problem solved! 

Yes, Plus 3 Golfer, the Ford website shows me as current with V3.6 SYNC2. 

Shaay, should any Ford dealer be able to upgrade me to V3.8 , by using the 12M02 Ford Service Action?

My SYNC2 version is v3.6.  I have the 12M02 Field Service Action listed for my 2013 C-Max.  So, any Ford dealer should be able to upgrade me up to v3.8 at no charge??  

Back when 12M02 first came out, dealership told me that it was a Warranty Extension and that they did not have to do anything.

From reading above, the "Warranty Extension" info is now incorrect/modified.  The dealership needs to read info on the 12M02, follow procedures to upgrade SYNC from v3.6 to v3.8??  Dealeship either updates the software, or upgrade the APIM? 

BTW, jestevens.....That "someone" "stranded on the side of the road" just happened to be Edsel Ford, per the Detroit News article.

My favorite line from the article I read is that someone couldn't drive and was stranded on the side of the road because their GPS wouldn't update?  So you have no clue how to get back to a major highway? 

 

I've driven the C-MAX a handful of times while SYNC maintenance was going on and it's a little weird but they very purposefully separated the systems that drive the car from the infotainment computer.  Maybe as a result of the incident referenced in the article..

Even the great-grandson of Henry Ford experienced problems with Ford's Sync

From the 11 OCT 2016 ComputerWorld.com 

http://www.computerworld.com/article/3130067/car-tech/ford-engineer-called-myford-touch-infotainment-system-a-polished-turd.html

Above article refers to articles in 7 OCT 2016 Detroit News

http://www.detroitnews.com/story/business/autos/ford/2016/10/06/myford-touch-system-suit/91704242/

and 30 SEP 2015 article in class action lawsuit for multiple states 

https://www.hbsslaw.com/uploads/case_downloads/myfordtouch/myfordtouch_hagens_berman_third_amended_complaint_redacted_.pdf

Just received Ford Recall letter on 14S21 here in Central Illinois on 20 October 2015.  Letter said that parts are now available , with estimated repair time of One Half day.  Similar to any one else's experience on any of this???

Saw white C-Max parked on Lower Broadway in Nashville, TN , back on Thursday June 27 2013.

They were parked Eastbound just before 4th Ave South, in front of Merchants.

Dealer sent me postcard on 13A01.  When I called, they didn't want to do the 13A01, because they said that it's not ready yet.

Dealer tells me to wait on this 13A01 update, because it's not ready yet.   They can't explain why they sent the postcard out.

If you work at Cat Building AD in East Peoria, that is me.  I have a sterling gray C-Max SE.  I plan on leaving a contact note on your car, the next time that I see it. I just went over 10K miles, since I bought the car in mid October 2012.

I live in Washington, IL, and bought my Sterling Gray SE in late October 2012 from Heller El Paso.

I see a blue C-Max Energi in my parking lot at Cat Bldg AD in East Peoria, bought from Mangold, Eureka.

Saw a silver C-Max pulling into Bob's Ice Cream in Eureka on US24 on Monday May 27.

Also, saw another Sterling Gray C-Max on Cat Trail IL-116 in East Peoria near Marina about 1 month back.

But, that's about it in Central Illinois, after 10K miles. 

MPG is improving as the weather warms.  Up to 34 MPG now, but can get 50 MPG plus driving in city driving.

Could be the 12 Volt battery problem

See TSB 13-04-13

http://www.fordservicecontent.com/pubs/content/~WT/~MUS~LEN/3569/tsb13-04-13.pdf

Interested, but went to Sleeping Bear Dunes after the GMA announcement.  Wife was unimpressed. Interesting place with its own beauty, but doesn't make my top 5, for sure.

Otherwise, love to come if available.  Live 300 miles away, so good weekend trip.  Bought C-Max in Mid Oct 2013, was first in my area with one.

More current TSB 13-04-13 on this

http://www.fordservicecontent.com/pubs/content/~WT/~MUS~LEN/3569/tsb13-04-13.pdf

Also, voted.

Have not had TSB installed yet.

Here's the PDF for TSB 13-04-13 , which may solve this issue.

http://www.fordservicecontent.com/pubs/content/~WT/~MUS~LEN/3569/tsb13-04-13.pdf

Here's the PDF on TSB 13-04-13

http://www.fordservicecontent.com/pubs/content/~WT/~MUS~LEN/3569/tsb13-04-13.pdf

Here's the PDF on TSB 13-04-13

http://www.fordservicecontent.com/pubs/content/~WT/~MUS~LEN/3569/tsb13-04-13.pdf

Had postcard from dealer on Recall 13A01, at least they called it an "Urgent Recall Notice".  Couldn't find it as a Recall, but is a TSB, Technical Service Bulletin, I think!

Found this on a Ford TSB site:

"   5962 - 2013 C-MAX - 12-Volt Battery Discharged - Will Not Hold Charge - Radio With 4.2-Inch Display Only - built on or before 2/5/2013
See TSB: 13-04-13 for details. 13-04-13 "

Link

http://www.vrep.fordtechservice.dealerconnection.com/vdirs/oasis/oareq.asp?broadcast=ON&from

Have not called for appmt yet, but will report back.

Had postcard from dealer on Recall 13A01, at least they called it an "Urgent Recall Notice".  Couldn't find it as a Recall, but is a TSB, Technical Service Bulleting, I think!

Found this on a Ford TSB site:

"   5962 - 2013 C-MAX - 12-Volt Battery Discharged - Will Not Hold Charge - Radio With 4.2-Inch Display Only - built on or before 2/5/2013
See TSB: 13-04-13 for details. 13-04-13 "

Link

http://www.vrep.fordtechservice.dealerconnection.com/vdirs/oasis/oareq.asp?broadcast=ON&from

Have not called for appmt yet, but will report back.

Had this problem 5 times in 5K miles....WItnessed it during a MSFT Sync update, and clock reset down to 00:00. 

I do not have the NAV option available(with the SE model), so can't keep clock linked to the GPS time.