njallchin

Hi njallchin,

 

Yep, I'm a member of Ford's Social Media team. We have folks on Facebook, Twitter, and forums like this one. Meagan is normally the Ford Service rep on this site; I'm filling in for her while she's out of the office. All you have to do to respond to me is click on the "Quote" button at the bottom of this post. How many miles are on your car?

 

Crystal

Hi again, Crystal or Meagan! I'm taking my 2014 C-Max Hybrid in to my dealership tomorrow, Academy Ford in Laurel, MD. It has 9300-9400 miles on it. As you saw on the post, I woke up to a completely drained battery about two weeks ago.

I have two questions:

First, will it need a new 12V battery? How can they tell if the battery is damaged and needs replacement?

Second, why does the electrical reset need to be done again? I took it in for that in September. I thought it was a one-time fix. 

Anything you can do will be appreciated!

Joy

Hi njallchin,

 

Yep, I'm a member of Ford's Social Media team. We have folks on Facebook, Twitter, and forums like this one. Meagan is normally the Ford Service rep on this site; I'm filling in for her while she's out of the office. All you have to do to respond to me is click on the "Quote" button at the bottom of this post. How many miles are on your car?

 

Crystal

The first time it happened it was <1000. The second time, last Saturday, about 9000. What can you do to help? My dealer is Academy Ford in Laurel, Maryland.

Crystal, 

Thanks! I would love to have your help. I don't understand the forum very well yet, and I can't find out how to reply to you. Please, are you representing Ford? What is your job title?

I thought my 2014 C-Max was the greatest car in the world until the second dead battery in the morning. I took it in to the dealer after the first time, and supposedly it was fixed, but yesterday morning it was dead again. This time after the AAA recharge the clock won't re-set.

What is the cause of this problem? What needs to be done to fix it permanently? What do I need to ask the dealer to do?

I thought my 2014 C-Max was the greatest car in the world until the second dead battery in the morning. I took it in to the dealer after the first time, and supposedly it was fixed, but yesterday morning it was dead again. This time after the AAA recharge the clock won't re-set.

What is the cause of this problem? What needs to be done to fix it permanently? What do I need to ask the dealer to do?