We bought our first C-Max this past Monday (Nov. 23rd). It was sold to us as NEW with 3 miles. We traded in our 10 year old Toyota Matrix (which we loved). When we arrived home, we realized there were some issues with the C-Max. Here is a list of the most problematic (also see pictures below list): 1. Rear driver side passenger door won't close without extra force. It stays ajar. It also creaks when it opens and closes, before it comes in contact with the framing. 2. Dent in the c pillar of the above mentioned door. Right next to the striker. 3. Oddly worn paint on the inside of the hatch door, about 4 inches below the glass/trim seam. This damage is identical on both sides of the hatch. The paint is stripped down to the primer, and the spot has been clearcoated. 4. Weather stripping/channel is almost completely coming off from one side of the hatch. 5. Scrapes and gouges on the interior plastic trim of the rear hatch 6. Hatch gate is misaligned. One side is higher than the other (see picture of tail light closeup) 7. Driver's door and rear passenger door are misaligned (rear door is lower than passenger door) 8. Gap sizes between panels are inconsistent on each side. The dealer states that it wasn't in an accident (it only had 3 miles on it when we bought it). They put it on a lift to show us that the frame was in good shape (I don't know what I'm looking at, so I am going on their assessment). They said they didn't see any repair work. But they couldn't tell us why there were so many quality failures and damage. They said it is "minor." To me, it is unsettling that there are so many systemic issues. If it were a used car, I'd be concerned that it had been in an accident. The dealership is offering to rehang the panels, rehang the door, repaint the hatch, repair the weatherstripping, etc. Are these issues red flags? Should I be concerned, even after they re-align the panels, pop out the dent, etc.? I called and spoke with Ford regional rep, and she was not helpful in the least. She said it wasn't Ford's problem since we can't prove it happened at the factory, and was completely dismissive of my safety concerns. How concerned should I be with these issues in a new C-Max?
