Just wanted to throw in my (ongoing) experience with the "Stop Safely Now" issue with my 2013 CMAX Hybrid SEL. I returned to my home after being out of town for about 4 days, went to start the car and was greeted with the SSN message. No method of restarting would remove the message. I utilized my Ford Roadside assistance and had it towed to a dealer 16 days ago. It was after-hours, so they did not get to work on it until sometime during the next day, to which the Service Advisor called and told me that he had no idea what was happening with the vehicle, they were able to get it into the shop and then were unable to move it again. It actually became a "priority" at the time because it was blocking the ability to get other cars into the bay! Over the next few days, I was kept updated, but the updates were literally that "We keep clearing the error, it keeps throwing new codes at us, the codes don't even make sense!" Ford engineers were engaged, and that kicked off 2 weeks of work. I continued to receive updates on the work, basically figuring out what wasn't wrong with the vehicle, as nothing was coming up as the culprit. They had to drop the main battery at one point thinking that was the issue (turns out it wasn't, at least they don't think), and I got a call stating that "everything inside your vehicle is now out, from the seats back, and we are going through it piece by piece." That was last week. I received a call on Monday (4 days ago) stating that they finally determined it was a module (I don't remember which one), but they had 3 to test to find out which one it was as they put the vehicle back together. Why it was determined it must be one of these 3 modules when they had not yet been tested, I am unsure. But, turns out it must not have been one of them, because I called yesterday (Day 15) for an update and was told that they had not identified the problem, none of those modules were faulty, the error still remains, and now they need to start tearing the car apart in the front. To be clear, I am not upset (well, it's difficult not having my vehicle, but I do have a spare I am able to use). I would definitely want this to be fixed and fixed right, so the time doesn't bother me much, it's just crazy they have still been unable to even know what might be wrong with it. FYI, I bought this C-Max certified used in January of 2016, so luckily it is still under extended warranty (only ha 28,000 miles on it). I guess it was good while it lasted. Kind of wondering if it will ever come back, and if they never do locate a faulty module but the error goes away, I'm afraid I won't be feeling safe in this vehicle. Anyone else ever experience a problem that they just could not figure out?
kyledamron1 reacted to a post in a topic:
Stop safely now