pad

My dealership quoted me over 1000$CAD to change all four rotors and pads because pads were worn and rotors rusty on my 2013 C-Max with 35K km on the odometer! I asked a mechanic friend to check it out. On the front, the inside face of the rotors were OK but the outside face showed a pattern similar to the photos in the post above. New pads and cleaning should do the trick. In the back it appears that both sides are quite rusty as it seems they have hardly been used probably because of regen braking. In addition, one and possibly both caliper pistons are seized. I do not drive much and I admit that I have not engaged in "friction" braking to any extent. Does anyone know whether Ford recommends procedures to alleviate the minimal use of such braking with hybrids? And also whether dealerships are told to be on the lookout for this problem when they do regular maintenance? Thanks

Received mine last Monday. Now waiting for one to compensate for the battery problem (or better yet a fix) although it has not recurred since a new battery was put in some months ago :)

drdiesel1, Will do. I also use a "smart" battery charger. In fact, it is on right now in maintenance mode. (Presently -18°F) Will also plug in block heater an hour or two before I leave. Thanks

Thanks for the advice drdiesel1. All I have is a copy of the invoice showing that they performed the procedure called for by TSB 13-7-10. I will ask for a detailed record of the work done. In the meantime, the Service Manager has agreed to put in a new battery. Given that the original battery lasted a year, I am hoping this will be at the very least a stopgap measure while Ford searches for a permanent fix. Also, Ford has "escalated" my request for an informed answer to my simple (IMO) question. "Is the 13B12 recall the same as TSB 13-7-10 and if not, what is different?" I will share any useful information I obtain.

I have posted in two related threads concerning my attempts to obtain from Ford a definite answer regarding 13B12 vs 13-07-10. Are they the same or not and if not, how do they differ? My Service Manager says that they are (but is ready to install 13B12). Another poster's Service Manager says they are different. Perhaps Ashley could obtain an answer.

As I stated in a related thread, my Service Manager informed me this morning that 13B12 is exactly the same as 13-07-10 but was ready to install 13B12. Another poster was told the opposite by his Service Manager. Ford should clear up this matter ASAP. He also accepted to replace my battery, even though we both agreed that there was no guarantee that this would solve the problem. We also agreed that using the charger was indicated, especially with the frigid temperatures we have been experiencing. Still waiting on Ford's response and will pass it along if it ever comes.

Further to my post and the info by CMax-Traveler, I have spoken with my Service Manager and he said the two were exactly the same. He was however ready to download 13B12. I will pass on to him the info supplied by CMax-Traveler. I am still waiting for a response from Ford. I do not understand why it has not given this information from the start, at least to its dealerships. Thanks.

I am also a victim of the dead battery syndrome. It happened twice, once after 13-07-10 was done. Since I have been regularly recharging the battery in maintenance mode. I received a 13B12 recall letter and when I contacted the dealer, I was told it was not necessary as 13-07-10 was "similar". Given that the battery failed after 13-07-10 had been done, I found it odd that they would not want a second kick at the can. My first attempt at getting a confirmation from Ford has been unsuccessful as the Ford of Canada Customer Relationship Centre representative basically repeated the information obtained from the dealer. Is there no one at Ford who knows whether 13B12 is the same as 13-07-10 or not? I am also trying to obtain a statement on the effects of this problem on the useful life of the battery. No luck there either. I will be making a second attempt at obtaining an informed response from Ford but if anyone has information regarding the above, I would appreciate hearing of it. Thanks. Seems odd that a company with Ford's resources can design and build a vehicle but cannot diagnose and repair the problem. Reverse engineering anyone?

Hi! I have been told by my dealership that 13B12 is "similar" to 13-7-10 and that it is not necessary to have it done to my C-Max. I am trying to obtain a confirmation and detailed explanation from Ford. No luck on the first try.