koons-ford-report.pdfI have a 2016 CMax, I've been trying for the last couple of years to get the 3g modem upgraded but the dealers around here don't have a clue how to do it or what it means. finally Sheehy ford in springfield va said they found the part for it. when I brought it in for my appointment they said that the part didn't come in and then the next day they said they couldn't get it. This was after a couple of years trying to get someone to understand what I was talking about.
Next I went to Coons Ford in Fall Church VA, they said sure we can get the part after the guy took a couple of days trying to find what I was asking for. I brought my car in when they got the part and a few hours later they guy called me back and said that the "wrench" light was on and there was a check engine light on. The guy who installed this was not a mechanic for ford but a guy who installs their audio and radios. the service advisor also seemed to not know what he was talking about. I accused him of botching the job and shorting something and he hung up on me.
the service manager finally called me back and he said it was my "gateway" computer was out. he told me verbally that there was a "safe driving mode" warning showing but didn't tell me that the "stop safely now" triangle was on.. I had seen the "safe driving mode" at some point prior, but never the wrench light or the "stop safely now" .... yet.. clearly this is written on the paper he gave me down in the details of smaller print. my daughter drove home the car so I didn't see the stop safely now notice.. I only saw it when she got home.
of course the gateway computer is $1205 cost and he says that if that doesn't fix it he needs to replace the instrument cluster at $900 bucks...
So did the stereo guy who tried to upgrade the modem short out my cars computer? or do you think this could have been a problem prior which was made worse or just appeared now?
note I attached a pdf of the paper the guy gave me when I picked up the car.
