snaps8812

If you have any suggestions of raising holy hell with Ford, I am listening. Customer Service has been completely useless. The only shred of hope I have is with the Ford Zone Manager who my dealer is talking with. When I spoke with Customer Service, I also asked for a supervisor. I got a call back, but also useless. Additionally the GM of the dealership I am working with, told me that my transmission doesn't have the right code and is not involved in the earlier customer satisfaction program. I say "either you have a problem with transmissions or you don't". It appears on this thread that all 13's & 14's and some 15's are involved. Very frustrated with Ford.

Thanks. I not sure that I am completely comfortable with a partial kit replacement. Absent of a sweetheart deal from Ford, I think we will dump the car as the dealer has offered to give us full trade-in value even with the transmission issue. He showed me the trade-in is $4700.

I have a CMax with close to 140,000 miles of mainly highway driving. The whine that everyone has been complaining about has been around for a good amount of time. Finally got it into the dealer last week and surprise it needs a new transmission. The dealership quoted us $8300 to fix. I had purchased a extended warranty to 125K, but that is expired. My daughter is now driving the car and it is not worth $8300 to fix this issue, quite honestly. With the amount of issue Ford is fixing on this issue I feel they should cover some of the $8300, at least half. My dealership is willing to look at other transmission alternatives like used or rebuilt. Does anyone have any experience with a non-ford service outfit working on a CMax transmission replacement?