If you have any suggestions of raising holy hell with Ford, I am listening. Customer Service has been completely useless. The only shred of hope I have is with the Ford Zone Manager who my dealer is talking with. When I spoke with Customer Service, I also asked for a supervisor. I got a call back, but also useless. Additionally the GM of the dealership I am working with, told me that my transmission doesn't have the right code and is not involved in the earlier customer satisfaction program. I say "either you have a problem with transmissions or you don't". It appears on this thread that all 13's & 14's and some 15's are involved. Very frustrated with Ford.