cliffeck

My 2013 Cmax Radio was stuck on "upgrading" in the SIRIUS subscription. The fix was easy and no-cost. Simply remove FUSE #79 and replace it with a new 15 amp fuse or if it's not blown just plug it back in. BEFORE PLUGING IT BACK IN WAIT 60 SECONDS. That resets the program. Ford nor Sirius will tell you that. With me they were going back and forth blaming the other guy. I learned this from another Cmax owner in a FORD customer service room who had solved the same issue. It works, and has worked every since (5 years).

It is fuse 79 and the fuse panel is located under the glove box. I just took it to my neighborhood Mechanic (Garage) Gary's on Lecanto Highway in Beverly Hills, Fl. His mechanic had the fuse out in 30 seconds. We waited 10 minutes and he put it back in, started the car and BINGO, everything worked. He charged me "0" because I get my oil changed there. Nicholas Ford in Inverness wanted $100. and wanted to keep the car for a day. No one there knew anything about fixing the problem so they wanted to go through a diagnosis ( 3 hours), to isolate the problem. Then charge me the deductible ($100) and charge GM the balance @ $119.00/hr. So their net fee to fix was at least $360. SCAM!. Thank you all so much for allowing this Forum a way to help normal folks against these crooks.

I took my 2013 Cmax Hybrid into Nicholas Ford, Inverness FL. where I have an extended warranty with $100 deductible. They told me that I'd have to leave the car because it would take several hours to repair and that I would need to pay the $100 deductible. This is all after the radio was just repaired because it would not play 2 Months ago. They told me it needed to be updated and charged me $50. They said the programming was required every 4 years. However, here I am, 60 days later and the radio is broken again. I called Sirius and they said it was a Ford issue since it was a factory installed radio. Two different Tech's fooled around with the radio, apparently not knowing what they were doing, one reset it to factory settings and deleted all my addresses and settings. Now reading the solutions here in the Forum it looks like I'm being "gamed". I'm going to appeal to Nicholas Ford because nobody there suggested a common fix like removing a fuse or disconnecting the Battery terminal. It makes me suspicious that Ford is getting like Muffler King and creating expensive alternatives. Especially after they just repaired the radio 60 days ago. Frustrated!