I just bought my CMax yesterday and the salesman seemed unaware of the mileage issue, though I didn't dwell on the issue since I had only taken a few test rides and wanted to see what I could really get after some experience owning it. My mileage varies from 34 mpg in freezing temps and subdivision speeds, to 44 mpg over a 10 mile stretch of 2/3 interstate at 62 mph and the rest a 45 mph highway. So I am not about to complain to the dealer, except to ask them why they don't seriously look into this engine temp issue. Seems to me a fair portion of their mileage issue revolves around engine temps. This evening on the way to the store in freezing temps, I got 34 mpg and the WT hovered at the top of the cold, which caused the ICE to come on a lot despite the battery being 90% charged. On the way home, I took the interstate and for 5 miles it's uphill and I was going 65 anyway, so the ICE warmed up well. When I slowed to 62 and crested the hill, the ICE shut off and I EV'd nearly all the way home...44 mpg. Anyway, back to your question. I think many of the sales folks don't take many rides in these. Most of the dealers out this way are hard pressed to even have one to show. I had to drive 35 miles to find a dealer with one in the lot and to get my car they had to swap with a dealer west of Kansas City. Nobody in MO had an SE with Navigation. Lots of red basic SEs however.