Three weeks ago I leased a 2013 C-Max Energi - with high hopes for my first American car in 25 years. As a car, it drives well and gas mileage is great. I am getting a little over 52/MPG for my 100-miles per day commute (75% highway) while charging it at home and at the office. HOWEVER, every digital aspect of this car - including MFT and Sync - is appallingly bad - not only is it badly designed but even its simplest function don't work reliably. I would believe that I was sold a lemon - but looking at the online forums it appears that many Sync and C-Max owners are experiencing the same reliability problems with Sync, MFT and other digital systems. Here is a list of what's happened in two-plus weeks of driving my C-Max: 1, The clock has gone haywire twice. I turn the car on on the morning and the clock shows a random time. I have to reset the clock manually to the right time and then it keeps time correctly (at least for a week),. Really, even the clock doesn't work reliably? How can I trust the rest of the features? 2. My voice commands just stopped working - pulling the voice button does not produce a prompt and will not respond to any voice command. This all worked just fine for the first 2 weeks and then just stopped. Its clearly a SW problem with Sync given: a) the voice button works since when I pull it, the radio stops and the display shows that it is in vice command mode and b) the microphone and speaker work just fine since voice commands work just fine with Sync Services if I manually start them. I will reboot/reset to fix. But again : Really? A regular reboot/reset to keep a basic feature running? 3. The plug-in charging circuitry fails about 1 in 10 times I plug it in with the supplied 110v charger unit. Most often the charging ring does not light up when the car is plugged-in. The car does charge. To fix the issue you have to unplug the car, start the car, turn it off and then plug it in again. Sometimes, though, the ring fails to light up AND the car fails to charge. Fix is the same. Not a fatal problem - but definitely not what I paid for either! 4. The notification that I've received a call or text over a BT connected phone (Samsung Galaxy S3) is extremely unreliable - about 1 in 3 phone calls and 4 in 5 txts simply do not show up on the displays in the car. I haven't done any research online on this problem nor have I figured out how to improve the situation. Doesn't Ford have a quality control department? I have spent 30 years in the computer industry and I would be ashamed to put out any product with the quality/reliability of the C-Max/Sync/MFT. Mark me, a very unhappy C-Max owner.
