Long story short.. I need help.... First time poster here.. I made an account to ask this specific question in hopes that you people here can help me. My wife bought a 2013 Fusion Hybrid 1 year ago or so from a large well known Ford dealer here in MI. Fast forward to Sept of this year and we notice a dime size spot of tranny fluid on garage floor. Called dealer and took car in. The vehicle does have an aftermarket warranty from Alpha warranty services. Never buy from them.... We get call from dealership that transmission is toast and the transfer shaft can be moved back and forth by hand and you shouldnt be able to do that I assume. Almost a 9800$ cost to fix, which I find is absolutely ridiculous for a car with a fair market price of 7-9K. Warranty company is denying claim because they say they do not cover mechanical breakdowns because of a leak. Now mind you when fluid was found it was parked and taken in the next available appointment time. So, now im fighting with dealership and warranty company. Heres my question... I found this Customer Satisfaction Program 14B07 that details Ford was fixing this problem at no cost. I know this program was years ago now as I read through the threads on this topic but I believe this cars tranny failed from this issue. Now, I am getting no help from dealership (no surprise) and Im wondering... how would I find out the previous owner got a letter for this problem, and if he in turn got it fixed or it was ever done? And if he did... if a new transmission was put in what is the warranty for these transmissions that were replaced? I realize this is a TSB and not a formal recall, but if my wifes cars VIN falls within the affected vehicles build dates and assembly plant (which from what I as a consumer can see was manufactured in Mexico and during that build time) and resembles the same exact problem that it describes in that 14B07 program. Im lost. We owe probably 10K on a car with a transmission failure that costs more than almost what we owe. I need to know if this previous owner A. got this letter and B. Had it replaced. I also need advice... what the hell do I do? Any help would be greatly appreciated....
