Janice

Jaz, SUCCESS! :-) When I checked the file sizes--turns out the *size ratio* was correct but *pixels* were way off--far too large. I used Preview on my Mac to resize each image so it was indeed 800x384, and amazingly, Sync read the files and accepted them. Now i finally have a picture of my dog on the screen of my car. Only took two weeks and about 20 tries, plus one fruitless trip to the clueless dealer. :-[ Thank you SO much. :-)))

Interesting. It's possible that my pix are sized at 800 x 385. I'll double-check. Fingers crossed...

Jaz, yes-- the message said that the file format was not compatible. The individual jpg file names showed up in the list, but when I tried adding any, got the 'file format not compatible' message.

Jaz, yes-- the message said that the file format was not compatible. The individual jpg file names showed up in the list, but when I tried adding any, got the 'file format not compatible' message.

Help help: I have had zero success in uploading jpg images to my c max sync screen. I've followed directions in the video... ...used a FAT-32 USB ...images all less than 2 mb and cropped to proper size ...reset the system (twice) ... Asked for help from ford dealer ( useless) Any advice would be much appreciated. Thanks!!