tpjasper

After experiencing a dead battery, I spent $429 having this work done in April. Then, I get the 15B04 notice in June and think well I am sure Ford will refund my earlier expense. The service department told me that they tried and failed to resolve the matter with ford and that I should contact the Customer Satisfaction Program representative directly. After a somewhat unfriendly conversation with the Ford customer rep, I have been referred back to the dealer and have learned that the customer is not always right.