grotuk

I spoke today with the Customer Care Manager of the region (super nice guy and super apologethic about the situation). Ford Corporate is working with the dealership to figure out what's the root cause of our issue. Apparently, they seem to have identified the battery (the big one, not the 12V one) as the defective piece and they are going to replace it. It's going to take between one and 2 weeks to get the car. I hope that this is the one...otherwise I think I'm going to try to get a replacement. I will know more tomorrow and I will post you!

Hi everyone! It seems that we have found yet another CMax with the Stop Safely Now issue. It's a brand new car, just 2 months old although it was manufactured at the end of last year. A couple of weeks ago the problem showed up and we brought it to the dealership for repairing. The car works some time after being forced to stop.. so they couldn't figure out what was the issue. They reprogrammed a bunch of things over the weekend and returned the car. It worked fine for a day, and the next day we were prompted with the same issue. Back to the dealership. This time they found a bunch of small issues. Apparently one of the electrical modules was in bad condition and they have replaced and reprogrammed. After a week at the service center, we picked up the car yesterday and today my partner has called me that she is stuck on the road with the same issue. I'm wondering if any of you saw the problem again or if this one was fixed. How many times can they try to fix it before we call it lemon? This is the first time I buy a new car and it's showing up to be a nightmare.