Naplesfred

This offer came directly from dealer. I sent them a copy of the email from Ford. Guess they want to keep as a customer,

The dealer called with a price I could not refuse on a 2013 Energi. hope this is the answer. The dealer is Tamiaimi Forde Naples FL

Tier 1 Email - CRCFMC 4:26 PM (18 hours ago) to me Hi Frederick, My name is Marigold and I am from Ford's Customer Relationship Center. I received your email regarding the battery concern on your 2013 Ford C-Max. I am sorry for the inconvenience that this has caused you. I have looked into this matter for you. Our records indicate that the Ford Field Service Engineer diagnosed your vehicle and you were advised that has completed, if he becomes dissatisified with the outcome. I regret that I am unable to provide you with a more favorable response. Please note that I can no longer continue discussions regarding potential resolutions. Please have your attorney contact Ford Motor Company's Office of the General Counsel (OGC) in writing for potential resolution at the address below. Ford Motor Company PO Box 70 Dearborn, MI 48121 Fax (313) 845-5555 Thank you for contacting Ford Motor Company. Marigold Customer Relationship Center Ford Motor Company Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday, 9:00 a.m. - 5:30 p.m. (Saturday). Hearing-impaired callers with access to a TDD may contact 1-800-232-5952. Should you need it in the future, your case number is CAS-2863037-M3B4L1. For online support visit us at: www.owner.ford.com which contains answers to frequently asked questions and links to other key product and service information. Ford Confidentiality: -------------------- For security reasons, please do not submit any sensitive personally identifiable information, such as credit card numbers, driver license number, SSN, DOB, etc. Thank you. Received: 7/24/2013 12:16 PM To: Tier 1 Email - CRCFMC Subject: Vehicle Service Issues WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:. I HAVE FILE THE LEMON LAW WITH YOU; AND FLORIDA states attorney, Tamiami Ford Naples.5/1/2013 I have had dead batterys; 1/11/2012, 1/3/2013, 4/24/2013, 5/9/2013, 7/20/2013. Went in to shop 9/20/2013, Tamami Ford car still there. The Florida Lemon law states, after three attempts to fix you have one more time which was April 25, 2013. I'm a new Ford customer and to pay $28000. for a car I cannot depend on is disheartening to say the leased. WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:They have changed the battery two times. Down loaded a patch in too the computer. Reset some modules. It seem this car cannot be fixed! WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:I want a full credit off of another Ford car. For you to take this car back. Are you the owner of the vehicle :Yes VIN : 1FADP5AU2DL502482 MILEAGE : 9,600 WHERE IS YOUR VEHICLE NOW : AtDealership HAVE YOU CONTACTED THE DEALER :Yes Tier 1 Email - CRCFMC 4:26 PM (18 hours ago) to me

Cmax SE back in shop 5th dead battery. I went away for 5 days came back, even the dome light would not light. I now have met the Florida lemon law requirements. Will pursue to get another car.

Cmax SE back in shop 5th dead battery. I went away for 5 days came back, even the dome light would not light. I now have met the Florida lemon law requirements. Will pursue to get another car.

I have had four dead battery's, been in for service five times. Last dead battery was April 15, 2013. Almost three full months with out an issue. I hope they have this fixed! It is disheartening to pay $ 28.000 for new car and have this happen. If it does happen again I will finish the lemon law I started. I have all the documents.

Let me make it clear about MPG. With the climate control completely off I get 53 mpg. With the climate control on with the AC OFF I get 47 mpg. I tried this twice and got the same result. This is all in town driving.

20 days ok after fix. I found that if I leave my climate control on with the AC off, I get 5 mpg less, 48 versus 53mpg. Has anyone tried this?

Filed Lemon law. Got call back from Ford rep will come to dealer to evaluate. Looked in the Florida LEMON list there we no C-max on the list. For 2013 cars only 2 Ford cars, 8 GM, 10 mopar, 1 BMW,

When you turn c-max off it gives you your life time mpg as well as miles. at 6500 miles my life time mpg is 48.2

Got my Cmax back today after five times dead battery. They do not know how to fix it yet Ford is working on it. However they said that all short trips may be the cause. The engine only runs %40 of the time. The computer is programmed to use up the Hybrid electric in the last few miles. This runs the battery down with no charging before home. I set the headlights to manual when I turn off the key they go out. This saves a 20 second drain on the battery.

Bought 2013 Cmax Oct. 31 2012. now have 6500 miles. Five times dead battery no start. been in dealer four times taking it back again after no start 4/20/2013. I have gave them car over night once and five days the last time still has battery go dead. this time I'm will pursuing the lemon law in Florida. It says three strikes and they our out. It would be a great car if not for this issue. I get over 50mpg.