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TSB 13-9-9 CLUNK/RATTLE NOISE FROM FRONT END DURING PARKING MANEUVERS AND/OR OVER ROUGH SURFACES AT LOW SPEEDS BETWEEN 8-32 KM/H (5-20 MPH) FORD: 2012-2014 Focus 2013 C-MAX 2013-2014 Escape ISSUE:Some 2012-2014 Focus, 2013-2014 Escape and C-MAX vehicles may exhibit a clunk and/or rattle-type noise from the left and/or right front strut area at speeds between 8-32 Km/h (5-20 MPH) over minor road surface imperfections ACTION:Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Attach Rotunda Wireless ChassisEAR (JSP97202) or equivalent to the front strut mounts on the affected side of the vehicle. Road test vehicle. Is a rattle-type noise evident from the left and/or right front strut area at speeds between 8-32 Km/h (5-20 MPH) over minor road surface imperfections? No - this procedure does not apply. Refer to Workshop Manual (WSM), Section 100-04 for normal diagnosis. Yes - proceed to Step 3. Raise vehicle on a hoist. Refer to WSM, Section 100-02. Reach through the spring and pull the strut dust boot down from the strut bearing. (Figure 1) Figure 1 - Article 13-9-9 Pull strut jounce bumper straight down from the strut bearing. Liberally apply Motorcraft® Silicone Brake Caliper Grease and Dielectric Compound or equivalent lubricant to the length of the strut shaft that contacts the jounce bumper plus 15 mm (1/2 inch). Ensure the lubricant is applied completely around the strut shaft. (Figure 2) Figure 2 - Article 13-9-9 Lubricate the top of the jounce bumper and position the jounce bumper into the strut bearing. Position the dust boot on to the strut bearing, ensuring the boot is fully seated. Repeat Steps 4-8 on the other side of the vehicle. PART NUMBER PART NAME XG-3-A Motorcraft® Silicone Brake Caliper Grease and Dielectric Compound WARRANTY STATUS:Eligible Under Provisions Of New Vehicle Limited Warranty Coverage IMPORTANT: Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.