Search the Community

TSB 14-0078INTELLIGENT ACCESS SMART UNLOCK INOPERATIVE - BUILT ON OR BEFORE 11/27/2013 Publication Date: Aprii 23, 2014 FORD: 2012-2014 Focus 2013-2014 C-MAX, Escape This article supersedes TSB 13-12-13 to add a production fix date and update the vehicle model years. ISSUE: Some 2012-2014 Focus, 2013-2014 C-Max and Escape vehicles equipped with Passive Entry-Passive Start (PEPS) and Intelligent Access (IA), and with a built on or before 11/27/2013 may exhibit a customer concern of intermittent IA Smart Unlock function at the left or right front door is inoperative. This may be due to a salt, water, dirt film which has developed on internal components of the exterior front door handle. ACTION: Follow the Service Procedure Steps to correct the condition. SERVICE PROCEDURE Do the power door locks function normally when using the remote control? Yes - proceed to Step 2. No - this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis. Does the IA Smart unlock the doors? Yes - this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis. No - proceed to Step 3. Remove the affected exterior front door handle. Refer to WSM, Section 501-14.Using a Torx T6 screwdriver, carefully remove the two (2) screws, and remove the front door antenna, and door locking sensor assembly. (Figures 1 and 2) Figure 1 - 14-0078 Figure 2 - 14-0078 Clean all parts using clear water, except the electrical connector, and dry using compressed air ensuring all moisture has been removed.Apply SONAX® Polymer Net Shield or equivalent to all inner surfaces of the exterior front door handle, all outer surfaces of the front door antenna and door locking sensor. (Figure 3) Figure 3 - 14-0078 Do not apply any of the product to the electrical connector. Allow the spray to dry for five (5) minutes.To install, reverse the removal procedure Steps 3 and 4.