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I recently got a 2015 C-Max Hybrid with basic SYNC with MyFord, not MyFord Touch. I paired my android phone and ran a Vehicle Health Report. It worked fine. About 2 weeks later my Check Engine Light came on. I tried to run a Vehicle Health Report again, but all I could get was “Phone Disconnected”. Took the car to the dealer and they fixed the CEL. We tried for 15 minutes to get my phone working with SYNC, but with no luck. Then the tech left, came back a few minutes later and said “Sorry, your phone is not compatible”. I asked why it worked for 2 weeks. They didn’t have a good answer, but insisted there was nothing else they could do for me. After doing some reading I decided to try a Master Reset. Per my manual I should be able to push the Phone button, then scroll through the options until I get to System Settings, then to Advanced, then select Master Reset. But when I press Phone, my options are Add Bluetooth Device, Connect Bluetooth Device, Set Primary Phone, Set Bluetooth on/off, Delete Device, Delete All Devices and Return. If I push my Menu button I get Audio Settings, Clock Settings, Display Settings and SYNC-Phone. If I select SYNC-Phone, it takes me to the same set of options as pushing the Phone button. While at the dealer we tried Delete All Devices. It deleted the device the dealer paired, but did not delete my phone. I tried Delete Device, selected my phone and pressed OK, but it just hung. Any suggestions? I’m thinking maybe the next step is to pull the fuse (it’s either F67 or F79). Has anyone tried that, and if so did it reset everything? I've attached an image of the system I have. Thanks, Ron