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TSB 13-12-13 INTELLIGENT ACCESS SMART UNLOCK INOPERATIVE Publication Date: November 28, 2013 FORD: 2013 C-MAX 2013-2014 Focus FORD: 2013-2014 Escape ISSUE: Some 2013 C-MAX, 2013-2014 Escape and Focus vehicles equipped with Passive Entry-Passive Start (PEPS) and Intelligent Access (IA) may exhibit a customer concern of intermittent IA Smart Unlock function at the left or right front door is inoperative. This may be due to a salt, water, dirt film which has developed on internal components of the exterior front door handle. ACTION:Follow the Service Procedure Steps to correct the condition. SERVICE PROCEDURE Do the power door locks function normally when using the remote control? Yes - proceed to Step 2. No - this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis. Does the IA Smart unlock the doors? Yes - this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis No - proceed to Step 3. Remove the affected exterior front door handle. Refer to WSM, Section 501-14.Using a Torx T6 screwdriver, carefully remove the two (2) screws, and remove the front door antenna, and door locking sensor assembly. (Figures 1 and 2) Figure 1 - 13-12-13 Figure 2 - 13-12-13 Clean all parts using clear water, except the electrical connector, and dry using compressed air ensuring all moisture has been removed.Apply SONAX® Polymer Net Shield or equivalent to all inner surfaces of the exterior front door handle, all outer surfaces of the front door antenna and door locking sensor. (Figure 3) Figure 3 - 13-12-13 Do not apply any of the product to the electrical connector. Allow the spray to dry for five (5) minutes.To install, reverse the removal procedure Steps 3 and 4. Obtain Part Locally Part Number Part Description 223 100 Sonax® Polymer Net Shield