sixtyeightmk2 Posted April 22, 2013 Report Share Posted April 22, 2013 I spoke with a technician for quite some time today. It appears that there is an update going out and they may be updating my car today. I'm not completely sure if it's anything hardware related or a simple update, but I know I ran the last update myself with the usb tool on Ford's owner site. Will report back as my C-Max was from a 2012 build date and may actually require some sort of hardware change. Quote Link to comment Share on other sites More sharing options...
sixtyeightmk2 Posted April 23, 2013 Author Report Share Posted April 23, 2013 I was given an A3 card, should have been given an A4 card so my car was made somewhere in the middle. Also there was a weird sound coming from the strut. Turns out this is a defect - they had a Ford Engineer address it. The new Ford My Touch update comes out in about 2 weeks. There is an advisory on it. There was a software version called "13A01" not sure if that will help anyone. My parts are on their way to the dealership and everything was covered under warranty. Pretty awesome if it works out :) Quote Link to comment Share on other sites More sharing options...
dalebunker Posted April 23, 2013 Report Share Posted April 23, 2013 Hey SixtyEight, anymore details on the strut noise? I definitely have a rattle going on, and inductive of a strut related noise. I'm planning to Take it in next week as its rattling all the time now..thanks Quote Link to comment Share on other sites More sharing options...
sixtyeightmk2 Posted April 23, 2013 Author Report Share Posted April 23, 2013 Yeah they said my car was still under warranty - it had done it since I bought it. The Ford Mechanics called the Ford Engineer team in Michigan and asked about a related issue to the strut. To be clear it is my front left. How old is your car? They covered it all under warranty, but I'm waiting to get the replacement strut. About 2 week turnaround time. I had a lot of random issues though tbh. I didn't even know it was an issue until comparing it to my fathers Hybrid Fusion, which has same drive train and motor / engine combo. We noticed his is completely quiet. I then compared to another C-Max and noted that my front left shock sounded "crunchy" or "squeaky" ... but more "crunky" than squeaky. Will know the outcome soon, but I did goto a different dealership than the one I bought my car from. (On purpose, because they continually lied about times, and this car had been a test drive car prior to the one that wife and I ordered from the Factory.) Long story short. They're fixing it for free.Hey SixtyEight, anymore details on the strut noise? I definitely have a rattle going on, and inductive of a strut related noise. I'm planning to Take it in next week as its rattling all the time now..thanks Quote Link to comment Share on other sites More sharing options...
sixtyeightmk2 Posted April 23, 2013 Author Report Share Posted April 23, 2013 Also made sure I bought an American car this time round, and happy that at least the Ford Service guys are honest. Quote Link to comment Share on other sites More sharing options...
dalebunker Posted April 25, 2013 Report Share Posted April 25, 2013 SixtyEight, took my car to the dealer for the rattle issue and the mechanic confirmed with me on a test drive the rattle exists. But he could not find any TSB related to the issue By any chance do you have any kind of reference we can use, or can you check with your service guy and see if they can find a reference I can provide my dealer with? Any help would be awesome! Thanks, Dale Quote Link to comment Share on other sites More sharing options...
JohnE-nrg Posted April 26, 2013 Report Share Posted April 26, 2013 What is the a3 or a4 card? Is it the sdcard for the maps or is it some kind of hardware? Quote Link to comment Share on other sites More sharing options...
fotomoto Posted April 26, 2013 Report Share Posted April 26, 2013 (edited) What is the a3 or a4 card? Is it the sdcard for the maps or is it some kind of hardware? Yes, the map sd card. It should come in a sealed plastic case just like if you were buying a new SD card. Edited April 26, 2013 by fotomoto Quote Link to comment Share on other sites More sharing options...
sixtyeightmk2 Posted May 2, 2013 Author Report Share Posted May 2, 2013 Looks like the update is getting pushed further out for more "quality testing" of some sort. Will update when I have more info but they may be giving me a copy of the update paperwork when I pickup the car later today. Quote Link to comment Share on other sites More sharing options...
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