Adair Posted July 30, 2013 Report Share Posted July 30, 2013 I'm off to the dealership in about half an hour to meet with the team of engineers from Ford. I have my timeline, some posts from others with the same/similar problem, and my iPad, so I can show them a video of a 2013 Ford Escape that does the same thing. Now, if only mine will *perform* when I go out to start it...... Y'all wish me luck! Quote Link to comment Share on other sites More sharing options...
Jus-A-CMax Posted July 30, 2013 Report Share Posted July 30, 2013 Good luck! Quote Link to comment Share on other sites More sharing options...
LizM Posted July 30, 2013 Report Share Posted July 30, 2013 Good luck, Adair! Quote Link to comment Share on other sites More sharing options...
Laurel Posted July 30, 2013 Report Share Posted July 30, 2013 Thinking of you and wishing you good luck! Quote Link to comment Share on other sites More sharing options...
Adair Posted July 30, 2013 Author Report Share Posted July 30, 2013 Bingo! No SYNC when I started the car! 4 engineers and a Field Service Engineer later.....they are taking downloaded data back to analyze. In the meantime, they are going to replace the ACM. MtnMarty, slampro, salsaguy and 3 others 6 Quote Link to comment Share on other sites More sharing options...
SnowStorm Posted July 30, 2013 Report Share Posted July 30, 2013 Sounds like good news - hope your problems are soon over! As you well know, these cars are too much fun to be spoiled with problems. Adair 1 Quote Link to comment Share on other sites More sharing options...
Laurel Posted July 30, 2013 Report Share Posted July 30, 2013 Bingo! No SYNC when I started the car! 4 engineers and a Field Service Engineer later.....they are taking downloaded data back to analyze. In the meantime, they are going to replace the ACM.What is the ACM? Likely something to do with air conditioning? Is it a big job? Poor little Jelly. Quote Link to comment Share on other sites More sharing options...
plus 3 golfer Posted July 30, 2013 Report Share Posted July 30, 2013 (edited) ACM = Audio Control ModuleACCM = AC Control Module The ACM appears to be behind the MFT screen. I wouldn't think it would be difficult to remove. Edited July 30, 2013 by Plus 3 Golfer Quote Link to comment Share on other sites More sharing options...
Laurel Posted July 30, 2013 Report Share Posted July 30, 2013 Well that does sound like a big job indeed! Quote Link to comment Share on other sites More sharing options...
slampro Posted July 31, 2013 Report Share Posted July 31, 2013 Bingo! No SYNC when I started the car! 4 engineers and a Field Service Engineer later.....they are taking downloaded data back to analyze. In the meantime, they are going to replace the ACM.Yea!! Hopefully that will be the last fix you need. You seem to have had one of, if not the worst, issue with this. You've taken one for the team, and gave them more information to analyze to improve the cars! ScubaDadMiami and Adair 2 Quote Link to comment Share on other sites More sharing options...
ScubaDadMiami Posted July 31, 2013 Report Share Posted July 31, 2013 Progress! Witnesses! This is it, Adair! :clapping: Quote Link to comment Share on other sites More sharing options...
JAZ Posted July 31, 2013 Report Share Posted July 31, 2013 She's being a little evasive: because I'm experiencing the same problem I tagged along at the dealership and when I arrived there were a half-dozen or so engineers and service personnel cowering and cringing in a corner of the service bay. Once Adair put down the bullwhip they jumped all over her car with their laptops. Joking aside, it was gratifying to see so much computing power and so much concern by the engineers. They're obviously trying to solve the issue and I wish 'em well. Jus-A-CMax, Adair, ScubaDadMiami and 2 others 5 Quote Link to comment Share on other sites More sharing options...
salsaguy Posted August 1, 2013 Report Share Posted August 1, 2013 great to hear you were firm and that they were eager to get it figured out and fixed for you and others with this issue. Quote Link to comment Share on other sites More sharing options...
rtshinn Posted August 5, 2013 Report Share Posted August 5, 2013 My audio goes off once in a while, especially when the car has been sitting in the heat for a while. Think I need a new ACM? Quote Link to comment Share on other sites More sharing options...
Adair Posted August 5, 2013 Author Report Share Posted August 5, 2013 My audio goes off once in a while, especially when the car has been sitting in the heat for a while. Think I need a new ACM?Well, it would look into it, but it took me 3 months of failures to get to that point. At least now engineering has some history from my car to refer to. Good luck! Quote Link to comment Share on other sites More sharing options...
JAZ Posted August 9, 2013 Report Share Posted August 9, 2013 Got my Max back yesterday from the dealer after installing the updates and the work order regarding the hot weather system freeze-up states that the part is on national backorder...wonder whom I should blame for that? Quote Link to comment Share on other sites More sharing options...
Adair Posted August 9, 2013 Author Report Share Posted August 9, 2013 Wow! I'm impressed that they didn't make you jump thru any hoops tto order it! Did they argue with you at all? Want to try other things first? Sorry about the delay tho.....did they say how long? Quote Link to comment Share on other sites More sharing options...
JAZ Posted August 9, 2013 Report Share Posted August 9, 2013 (edited) Work order concerning the freeze-up said 'SOP Part on Backorder', and the Service Advisor seemed well aware of the problem when I told him...although his eyes did get bigger when I mentioned your letter to Alan Mulally, Adair. Headliner and 2 updates were all done in about 4 hours. No idea on the timeframe for the part, which I am assuming is the APM. Oddly enough, after parking in the sun two times today at 70+ degrees, the audio system fired right up. Edited August 9, 2013 by JAZ Quote Link to comment Share on other sites More sharing options...
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