rfaunce Posted September 20, 2014 Report Share Posted September 20, 2014 hi - my low mileage C-max has a minor but slightly aggravating noise at the rear of the car when going over some bumps. Sound like a slightly loose hatch but isn't. I have removed everything from the back of the car with no improvement and checked the battery compartment cover to ensure it is not the cause. Before I take it in to the dealer I wanted to check and see if this is a common problem or not. Thanks Quote Link to comment Share on other sites More sharing options...
vmmvmmm Posted September 20, 2014 Report Share Posted September 20, 2014 It is. I just had my rear strut assembly replaced for this exact issue. Quote Link to comment Share on other sites More sharing options...
FordService Posted September 22, 2014 Report Share Posted September 22, 2014 hi - my low mileage C-max has a minor but slightly aggravating noise at the rear of the car when going over some bumps. Sound like a slightly loose hatch but isn't. I have removed everything from the back of the car with no improvement and checked the battery compartment cover to ensure it is not the cause. Before I take it in to the dealer I wanted to check and see if this is a common problem or not. Thanks Heading in to the dealership is a great next step, rfaunce. Keep us posted on what you hear; I'll be here if you need me to step in and help. Crystal Quote Link to comment Share on other sites More sharing options...
rfaunce Posted October 25, 2014 Author Report Share Posted October 25, 2014 Hi - this is a followup to the rear body noise I discussed a few months ago. It occurred fairly erratically but most often when one tire or the other went over a bump but not usually both. I had it in to the Ford dealer and they checked the hatch latch but found it OK. I brought in back in once more and this time a tech rode in the back of the car as it was driven over a bumpy road and he determined that the noise was coming from the hatch. The latch was replaced and the noise is not history. Quote Link to comment Share on other sites More sharing options...
vmmvmmm Posted October 27, 2014 Report Share Posted October 27, 2014 Did he check the rear strut assembly? That was the problem with mine. Once that was replaced, I had no further issues. Quote Link to comment Share on other sites More sharing options...
FordService Posted October 31, 2014 Report Share Posted October 31, 2014 Hi - this is a followup to the rear body noise I discussed a few months ago. It occurred fairly erratically but most often when one tire or the other went over a bump but not usually both. I had it in to the Ford dealer and they checked the hatch latch but found it OK. I brought in back in once more and this time a tech rode in the back of the car as it was driven over a bumpy road and he determined that the noise was coming from the hatch. The latch was replaced and the noise is not history. Did you let the dealer know the noise was continuing, rfaunce? Send me a PM with additional details, including your name, contact number, VIN, current mileage, and dealer preference. I'll check my resources for available next steps. Rachel Quote Link to comment Share on other sites More sharing options...
rfaunce Posted February 5, 2015 Author Report Share Posted February 5, 2015 Hi - I noticed in my response to my original post that I made a CRITICAL spelling error. See below: Hi - this is a followup to the rear body noise I discussed a few months ago. It occurred fairly erratically but most often when one tire or the other went over a bump but not usually both. I had it in to the Ford dealer and they checked the hatch latch but found it OK. I brought in back in once more and this time a tech rode in the back of the car as it was driven over a bumpy road and he determined that the noise was coming from the hatch. The latch was replaced and the noise is not NOW history. What a difference a letter makes! Quote Link to comment Share on other sites More sharing options...
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