I was told that my car should arrive in the next day or two. I did open a case with Ford last week and they told me it was a rail car shortage. I mentioned that my dealer was told it was a stop ship. The Ford rep I talked to did not want to answer my question at all about whether there was a stop ship or not. The lack of information that flows from Ford to the dealer to their customers when a car is ordered is frustrating.
I had a delay in getting my car manufactured, no information why
My car shipped and then had a stop ship, no information why, no information on when it might be delivered
I completely agree, there is a serious lack of communication from Ford to the dealer. My sales rep made every possible effort to give me every bit of information he could get regarding delivery of my 2014 C-Max. Within the same minute he received any information from Ford, I had an e-mail in my inbox detailing that information and apologizing that there wasn't more.
There is no excuse in this day and age as to why I waited 3 months from date of order before receiving a build date. If there was indeed no plan to build the vehicle for that long, there is no reason that Ford could not have reached out to me directly with a letter or something, at the very least apologizing for the delay. It's not as if they didn't know they had the order.
I absolutely love this car, and I will give my dealership top marks across the board on the satistaction survey because everyone there did their best to keep me informed and smooth the bumps along the way. However I am not impressed with Ford's customer service as a manufacturer so far. If Domino's pizza can create the pizza tracker page where you can watch your $10 pizza go through the process from prep, to baking, boxing, and on the road to your door DOWN TO THE MINUTE, then why can Ford not provide even a rough delivery date for a $35 000 vehicle (not even within a month's accuracy) at time of purchase? <end of rant>