Jump to content

Custom Search




Welcome to the C-MAX Hybrid Forum


Sign In  Log in with Facebook

Create Account
Welcome to the C-MAX Hybrid Forum. You must register to create topics or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Here's some member benefits:
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create photo albums and post images. . .more!
Click here to create an account now
 
Guest Message by DevFuse

Get you C-MAX Hybrid Registered in the official Ford Authorized Registry. More here.


Photo
- - - - -

2014 C-Max deliveries


  • Please log in to reply
38 replies to this topic

#21 OFFLINE   maxed-out

maxed-out

    New Member

  • C-MAX Hybrid Member
  • 27 posts
  • Region:U.S. Southern Plains
  • LocationDFW area
  • My C-MAX's Year:Decline
  • Current Vehicle:'05 Ford Freestyle

Posted 06 April 2014 - 08:13 PM

The Compliance Recall 14C03 seems to apply only to C-Max's built on or before May 28th, 2013, so based on that there should be no delay in receiving any ordered 2014 model because of this. HendersonD.. your dealer was likely in error when they implied it would affect your delivery. They'll have to come up with a better excuse than that next time.


Edited by maxed-out, 07 April 2014 - 03:48 PM.








Lose this advertisement by becoming a member. Click here to create a free account.


#22 OFFLINE   HendersonD

HendersonD

    New Member

  • C-MAX Hybrid Member
  • 40 posts
  • Region:U.S. Northeast
  • LocationRochester, NY
  • My C-MAX's Year:Decline
  • Current Vehicle:Toyota Camry

Posted 08 April 2014 - 07:02 PM

I was told that my car should arrive in the next day or two. I did open a case with Ford last week and they told me it was a rail car shortage. I mentioned that my dealer was told it was a stop ship. The Ford rep I talked to did not want to answer my question at all about whether there was a stop ship or not. The lack of information that flows from Ford to the dealer to their customers when a car is ordered is frustrating.

 

I had a delay in getting my car manufactured, no information why

My car shipped and then had a stop ship, no information why, no information on when it might be delivered



#23 OFFLINE   Ryan Holliday

Ryan Holliday

    New Member

  • C-MAX Hybrid Facebook
  • 14 posts
  • Region:Canada Ontario
  • LocationMississauga ON
  • My C-MAX's Year:2014
  • Current Vehicle:none

Posted 09 April 2014 - 05:51 AM

I was told that my car should arrive in the next day or two. I did open a case with Ford last week and they told me it was a rail car shortage. I mentioned that my dealer was told it was a stop ship. The Ford rep I talked to did not want to answer my question at all about whether there was a stop ship or not. The lack of information that flows from Ford to the dealer to their customers when a car is ordered is frustrating.

 

I had a delay in getting my car manufactured, no information why

My car shipped and then had a stop ship, no information why, no information on when it might be delivered

 

I completely agree, there is a serious lack of communication from Ford to the dealer.  My sales rep made every possible effort to give me every bit of information he could get regarding delivery of my 2014 C-Max.  Within the same minute he received any information from Ford, I had an e-mail in my inbox detailing that information and apologizing that there wasn't more.

 

There is no excuse in this day and age as to why I waited 3 months from date of order before receiving a build date.  If there was indeed no plan to build the vehicle for that long, there is no reason that Ford could not have reached out to me directly with a letter or something, at the very least apologizing for the delay.  It's not as if they didn't know they had the order.

 

I absolutely love this car, and I will give my dealership top marks across the board on the satistaction survey because everyone there did their best to keep me informed and smooth the bumps along the way.  However I am not impressed with Ford's customer service as a manufacturer so far.  If Domino's pizza can create the pizza tracker page where you can watch your $10 pizza go through the process from prep, to baking, boxing, and on the road to your door DOWN TO THE MINUTE, then why can Ford not provide even a rough delivery date for a $35 000 vehicle (not even within a month's accuracy) at time of purchase?  <end of rant>


  • C-MaxSea and salsaguy like this

#24 OFFLINE   maxed-out

maxed-out

    New Member

  • C-MAX Hybrid Member
  • 27 posts
  • Region:U.S. Southern Plains
  • LocationDFW area
  • My C-MAX's Year:Decline
  • Current Vehicle:'05 Ford Freestyle

Posted 09 April 2014 - 04:55 PM

All good points, Ryan and HD. You deserve better. Does Ashley still monitor this website? Maybe she can send word of this problem back to the "Ivory Towers" in Dearborn.

 

If memory serves, GM at one point (pre-bankruptcy), tried to make it so that customers who had ordered vehicles could watch those vehicles come down the assembly line while being built. I don't know for sure, but I think the whole thing just basically blew-up in their face when it became so problematic to actually accomplish.



#25 OFFLINE   HendersonD

HendersonD

    New Member

  • C-MAX Hybrid Member
  • 40 posts
  • Region:U.S. Northeast
  • LocationRochester, NY
  • My C-MAX's Year:Decline
  • Current Vehicle:Toyota Camry

Posted 10 April 2014 - 02:05 PM

I am picking up my vehicle today, cannot wait.

Ashley has been very responsive when I sent her a message. At her end she could not see any stop ship so I am left wondering. I am not looking for tracking history like UPS and Fedex provide but you are right, on a $30,000+ purchase Ford can do better



#26 OFFLINE   DaveofDurham

DaveofDurham

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 574 posts
  • Region:U.S. Southern Atlantic
  • LocationDurham NC
  • Current Vehicle:2013 C-MAx SEL

Posted 10 April 2014 - 02:28 PM

I am picking up my vehicle today, cannot wait.
Ashley has been very responsive when I sent her a message. At her end she could not see any stop ship so I am left wondering. I am not looking for tracking history like UPS and Fedex provide but you are right, on a $30,000+ purchase Ford can do better


HendersonD - Hooray!!!

#27 OFFLINE   maxed-out

maxed-out

    New Member

  • C-MAX Hybrid Member
  • 27 posts
  • Region:U.S. Southern Plains
  • LocationDFW area
  • My C-MAX's Year:Decline
  • Current Vehicle:'05 Ford Freestyle

Posted 10 April 2014 - 04:45 PM

That's great HD. Please consider posting a photo here.. or photos.



#28 OFFLINE   ScubaDadMiami

ScubaDadMiami

    C-Max Hybrid Member

  • C-MAX Hybrid Platinum Member
  • 1,408 posts
  • Region:U.S. Southern Atlantic
  • LocationMiami Beach, Florida
  • My C-MAX's Year:2013
  • Current Vehicle:SEL, 303A, Panoramic Roof

Posted 11 April 2014 - 12:50 AM

We are all only a little jealous! :congrats:


  • ptjones likes this

#29 OFFLINE   Phil1336

Phil1336

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 145 posts
  • Region:U.S. Southern Atlantic
  • LocationSouth Florida
  • My C-MAX's Year:2013
  • Current Vehicle:Ford C-MAX

Posted 12 April 2014 - 02:52 PM

After seeing the 2014 Ford C-Max at the FT lauderdale International Auto Show a few weeks ago, I`m glad I jumped on a 2013 last Summer.  The slight changes to wheel flares,flaps, hood seal,supposed Transmission Tuning, etc and other hard to identify updates was hardly worth either the wait nor the rebate savings on the MY 2013.  First the $1000 rebate, then the special Mailing rebate promotion for an additional $750, and finally the $800 Fuel Adjustment Cheque!  Add the .09% 36 month Ford Credit financing, as Jackie Gleason used to say, "How Sweet It Is"!


  • ptjones likes this

#30 OFFLINE   mtb9153

mtb9153

    Brother Mike (a.k.a. mtb9153)

  • C-MAX Hybrid Platinum Member
  • 1,553 posts
  • Region:U.S. Pacific Coast
  • LocationS.F. South Bay Area, Ca.
  • My C-MAX's Year:2013
  • Current Vehicle:2013 C-Max SEL with 303A, with Panoramic window using GasPods on the roof, born 9/9/12

Posted 13 April 2014 - 01:46 AM

Phil1336 I only got the in email $750 check with my SEL purchase in September of 2012.  Quite possibly the others are what got me second extended warranty for no additional cash?  I was told that after purchase there was a refund that was forgotten and did I want a cash payment or roll it into an additional extended warrranty?  Which I took.



#31 OFFLINE   salsaguy

salsaguy

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,371 posts
  • Region:U.S. Pacific Coast
  • LocationWhittier, CA
  • Current Vehicle:2012 VW Passat 2.5L SEL Premium

Posted 19 May 2014 - 04:45 AM

Just wondering did you specifically order yours or were you forced to order one since the exact car with all the options and color you wanted didn't exist on any dealer lot??

 

My wife cutie75 and I hope to buy her 2014  SEL 303A sometime soon, hopefully.....

 

Since a lot of the posts related to this have been buried in other generic topics, who out there is expecting to take delivery of a 2014 C-Max in the near future?

 

 

My SEL 302A - Blue Candy (options: panoramic roof and remote start) is scheduled to arrive at the dealer by March 21 (ordered November 12).  More than 4 months... finally in the home stretch!


Edited by salsaguy, 19 May 2014 - 04:46 AM.


#32 OFFLINE   salsaguy

salsaguy

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,371 posts
  • Region:U.S. Pacific Coast
  • LocationWhittier, CA
  • Current Vehicle:2012 VW Passat 2.5L SEL Premium

Posted 19 May 2014 - 04:49 AM

There is a forum here that tells you how to track it and get its location...

Here it is:

http://fordcmaxhybri...ry-time-thread/

Read thru some posts/pages and it will have links to a place where you can get your window sticker and know where it is in the process of build and rail car delivery and final delivery.

Hope this helps

 c-max shipped from Michigan on March 18th. It is now two full weeks later and my Ford dealership does not have it. What is crazy is they have no idea when it will arrive. UPS and Fedex can track packages to the day they will be delivered but Ford has no way to let a dealership know delivery day or even a ballpark. They do not even know where the car is right now. I am excited about getting the car but the wait is killing me. My wife and I hoped to take this car on a trip from upstate NY to South Carolina next Friday and that might not happen


Edited by salsaguy, 19 May 2014 - 05:03 AM.


#33 OFFLINE   FordService

FordService

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 354 posts
  • Region:Decline
  • LocationDearborn, Michigan
  • My C-MAX's Year:Decline
  • Current Vehicle:Model T

Posted 19 May 2014 - 12:46 PM

There is a forum here that tells you how to track it and get its location...

Here it is:

http://fordcmaxhybri...ry-time-thread/

Read thru some posts/pages and it will have links to a place where you can get your window sticker and know where it is in the process of build and rail car delivery and final delivery.

Hope this helps

 

salsaguy,

 

I'm also a great resource for order tracking, as I have access to the same info that other employee has, but it is my full-time job to help you guys. Just send me over your VIN or order number and dealer code and I can track orders. :)

 

Ashley


  • MadManMoon, ScubaDadMiami and salsaguy like this

#34 OFFLINE   salsaguy

salsaguy

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,371 posts
  • Region:U.S. Pacific Coast
  • LocationWhittier, CA
  • Current Vehicle:2012 VW Passat 2.5L SEL Premium

Posted 27 May 2014 - 04:03 AM

Ashley as soon as I get our 2014 cmax ordered I will do that.

I think I sent you a private email on another topic but didn't see a response yet.

 

Not sure if the model we are thinking of will be available on a dealer lot or not but I know we'd prefer a brand new one of the factory floor instead of on a dealer lot to make sure it had the latest and greatest stuff and upgrades and quality process improvements done. A lot changes in a production of a car on the mfg floor in a years time.

 

Just not sure the wife will want to wait months to get her new car once she decides it's a GO.

also don't like the fact that you lose some of the incentives when you order vs pick from stock.



#35 OFFLINE   FordService

FordService

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 354 posts
  • Region:Decline
  • LocationDearborn, Michigan
  • My C-MAX's Year:Decline
  • Current Vehicle:Model T

Posted 27 May 2014 - 07:59 AM

Ashley as soon as I get our 2014 cmax ordered I will do that.
I think I sent you a private email on another topic but didn't see a response yet. ...


salsaguy,
 

I don't see any PMs from you. Are you certain you sent it to me at the FordService account?

 

Ashley



#36 OFFLINE   salsaguy

salsaguy

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,371 posts
  • Region:U.S. Pacific Coast
  • LocationWhittier, CA
  • Current Vehicle:2012 VW Passat 2.5L SEL Premium

Posted 28 May 2014 - 04:49 AM

Not sure maybe it was the other Ford rep??

Will have to check



#37 OFFLINE   salsaguy

salsaguy

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,371 posts
  • Region:U.S. Pacific Coast
  • LocationWhittier, CA
  • Current Vehicle:2012 VW Passat 2.5L SEL Premium

Posted 28 May 2014 - 04:52 AM

It says you read it on 5/24



#38 OFFLINE   FordService

FordService

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 354 posts
  • Region:Decline
  • LocationDearborn, Michigan
  • My C-MAX's Year:Decline
  • Current Vehicle:Model T

Posted 28 May 2014 - 08:25 AM

It says you read it on 5/24

 

Hey salsaguy,

 

I'm thinking you must have sent it to someone else with a similar name. I was out of the office on 5/24-5/26, so there is no way I would have opened it then. Could you just try resending it to me?

 

Ashley



#39 OFFLINE   salsaguy

salsaguy

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,371 posts
  • Region:U.S. Pacific Coast
  • LocationWhittier, CA
  • Current Vehicle:2012 VW Passat 2.5L SEL Premium

Posted 31 May 2014 - 03:11 AM

Yup looks like I sent it to the Canada rep instead :) DOH

I resent it to you today so...








Custom Search




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy TERMS OF SERVICE ·