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New Owner of a used 2013 C Max - Computer Question


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9 replies to this topic

#1 OFFLINE   Bobs184000

Bobs184000

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  • My C-MAX's Year:2013
  • My C-MAX's Color:Sterling Gray
  • Current Vehicle:2013 Ford C-Max

Posted 21 January 2016 - 05:31 PM

I'm a new owner of a 2013 C-Max with 21,5000 miles. I've already learned a lot on this forum!

My question - I bought the car and it showed no open recalls. However, I know there was atleast one 'reset ' where these cars needed a software update to help improve fuel mileage.

I'm not upset with my current mpg, but how do I know if my car has received this update? I read that one of the updates was to allow EV mode at speeds over 62 mph. Is it simple enough to say that if I can attain EV mode at 65 then I've had the update?

Thanks!







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#2 ONLINE   Plus 3 Golfer

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Posted 21 January 2016 - 05:52 PM

I'm a new owner of a 2013 C-Max with 21,5000 miles. I've already learned a lot on this forum!

My question - I bought the car and it showed no open recalls. However, I know there was atleast one 'reset ' where these cars needed a software update to help improve fuel mileage.

I'm not upset with my current mpg, but how do I know if my car has received this update? I read that one of the updates was to allow EV mode at speeds over 62 mph. Is it simple enough to say that if I can attain EV mode at 65 then I've had the update?

Thanks!

I'd say if you can attain EV mode at or above 70 mph, you have the update.  Prior to the update I could stay in EV mode up to about 66-67 mph even though the specs indicated EV up to 62 mph.  Also, if owners.ford.com show nothing for your VIN, then your car should have had all recalls and appropriate FSAs installed. 



#3 OFFLINE   Bobs184000

Bobs184000

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  • LocationKnoxville, TN
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  • My C-MAX's Color:Sterling Gray
  • Current Vehicle:2013 Ford C-Max

Posted 21 January 2016 - 07:10 PM

Thanks for the help. Owner.ford.com says no recalls and no field service actions.

#4 OFFLINE   djc

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  • Current Vehicle:C-max SE

Posted 18 February 2016 - 11:30 AM

You might ask your dealer to run the vin and check for service history.  Should be one if the car was originally purchased or serviced there.

Alternative (may cost): Carfax



#5 OFFLINE   jestevens

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Posted 19 February 2016 - 10:03 AM

Go here:  https://www.etis.ford.com

 

Click on the "Vehicle" tab and enter your VIN to see all the "goodies" that may apply to your vehicle.  Apparently there is interesting build information too, although they seem to have misidentified a lot of Hybrid as Energi in that system for some reason.


Edited by jestevens, 19 February 2016 - 10:07 AM.


#6 OFFLINE   KeivnG58

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Posted 12 May 2016 - 02:18 PM

Actually my daughter is the new owner of a 2013 hybrid. She inherited the car. It runs and drives great (I shuttled it almost 2k miles from Texas to California) and she took it in for smog test and it failed.

 

The technician told her to the computer could not be read, and she needed to have the computer reset and drive it more. From past experience with another car this sounds backwards as resetting the computer would start the 'clock' over again. And its certainly been driven enough (see "shuttled from TX to CA", above).

 

There have been no 12v battery problems with this car and my Dad took it in for regular maintenance. 

 

On the of chance of finding relevant information I've searched for resetting the computer and come up empty.



#7 OFFLINE   raadsel

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Posted 12 May 2016 - 03:29 PM

Actually my daughter is the new owner of a 2013 hybrid. She inherited the car. It runs and drives great (I shuttled it almost 2k miles from Texas to California) and she took it in for smog test and it failed.

 

The technician told her to the computer could not be read, and she needed to have the computer reset and drive it more. From past experience with another car this sounds backwards as resetting the computer would start the 'clock' over again. And its certainly been driven enough (see "shuttled from TX to CA", above).

 

There have been no 12v battery problems with this car and my Dad took it in for regular maintenance. 

 

On the of chance of finding relevant information I've searched for resetting the computer and come up empty.

 

It seems like this is something that is very possibly covered under the federally mandated emissions warranty, so long as the car has been properly maintained. Also, has the car had all the recalls performed, particularly 15E03?



#8 ONLINE   Plus 3 Golfer

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Posted 12 May 2016 - 08:24 PM

Sound like the car is "not ready".  The emissions readiness monitors must be in the "ready state".  If not ready, one must drive the car under certain conditions so the emissions monitoring systems have a chance to complete.  This prevents owners from clearing fault codes and passing emissions.  Usually normal driving for a few days with several cold starts is enough.



#9 OFFLINE   KeivnG58

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Posted 12 May 2016 - 08:57 PM

Sound like the car is "not ready".  The emissions readiness monitors must be in the "ready state".  If not ready, one must drive the car under certain conditions so the emissions monitoring systems have a chance to complete.  This prevents owners from clearing fault codes and passing emissions.  Usually normal driving for a few days with several cold starts is enough.

 

Yes, that's what I'm thinking. I've searched here and on the net, so far I haven't found any clues what those conditions are. I'm betting a series of cold starts and ??? Because besides my drive halfway across the country, she's been using it as a daily driver for three weeks.
And resetting the computer would not be the right thing to do.
Thanks! I'm on track I think.



#10 ONLINE   Plus 3 Golfer

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Posted 12 May 2016 - 09:11 PM

See this post. http://fordcmaxhybri...ker/#entry53325








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