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2016 C-Max Sync 3....Voice Command Issues

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4 replies to this topic

#1 OFFLINE   Telerisk


    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 71 posts
  • Region:Decline
  • LocationTampa, FL
  • My C-MAX's Year:2016
  • Current Vehicle:2016

Posted 25 March 2017 - 12:26 PM

2016 C-Max SEL....I was told before purchase by sales, and, it is documented at Ford Website, and it is Printed in my Owners manual , that Sync 3 Voice commands would respond to Climate Control commands such as, Temperature changes. I even called Ford Customer Service who agreed, Sync 3 controlled Climate and had me sit in car and talked thru the steps with of course, nothing happening.  I found Customer Service and the Specialized Sync 3 Units agents of absolutely no help.  If you were told the feature is there, if your Owners manual that shows you vehicle and Year comes with a Special Sync 3 manual, which was in my Car and explains how to use this feature, and, the Ford Website shows Voice Commands for the vehicle year and model at their website....and no one at Ford cared....that the Model really did not have Climate Voice Command....would you be Upset?  It's not like you can return a car because it failed to have the Feature as you would had you purchased a Device from a retailer.  Basically Ford gave me, the manual labeled 2016 Ford C-Max Sync 3 which shows how to use Voice Command Climate control should not have been packaged with my owners Manuals and their Website is in error (and remains that way even today).


Did anyone else get mislead on this feature?


The other issue with Sync 3 that Frustrates me is the valid command words.  I do fine with the Audio, although I wish it had the most basic command, adjust volume to...and say the volume Number, and...Navigation, Traffic and Weather but here's my #1 frustration....a Command to get back to the HOME SCREEN.  I have come to Learn that there are Voice Commands that do work that I never found in my Manual.  But no matter what screen you Navigate to...most of the time you always at some point want to get back to the HOME SCREEN.....and how I must get there is use the Return Arrow in the Top Left of the screen until the "HOUSE" Icon appears...and pressing that Icon several times finally gets me back to a screen where you see the Home Screen Icon.  I have tried saying Home, Home screen...I always get that dang error noise and the voice saying not a Valid...or something similar.


Has anyone managed to use a Voice Command to always Return the Sync 3 Screen display back to the Home Page?    

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#2 OFFLINE   jtespi


    New Member

  • C-MAX Hybrid Member
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  • Region:U.S. Mountain
  • LocationLas Cruces, NM
  • My C-MAX's Year:2016
  • Current Vehicle:C-MAX Hybrid

Posted 25 March 2017 - 02:56 PM

In certain vehicles like the C-Max and Focus, climate controls are not included in the 2016+ SYNC 3 system as Ford thinks it is redundant and not necessary to duplicate functionality of the climate control buttons. Other vehicles like F-150 still have SYNC 3 climate control, it just seems like they are eliminating Sync 3 climate control in their smaller vehicles. That Sync 3 manual you refer to is a generic supplemental manual distributed with all 2016 Sync 3 equipped vehicles; if you look carefully, you should see disclosures/disclaimers saying *if equipped. Yes, I agree it is a disappointment to not have Sync 3 touchscreen or voice activated climate control, especially since 2013-15 C-Max models had it but it was a change Ford made and I don't think they will reverse it.


Sync 3 does not have a supported voice command to get to the home screen, unfortunately.

#3 OFFLINE   AZgman


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  • Region:U.S. Mountain
  • LocationArizona
  • My C-MAX's Year:2016
  • Current Vehicle:2016 C-max SEL

Posted 25 March 2017 - 09:08 PM

The manual does say "if equipped" and the C-Max is not.   :(

#4 OFFLINE   flushpuppy


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  • LocationSeattle
  • My C-MAX's Year:Decline
  • Current Vehicle:Murano

Posted 06 June 2017 - 01:52 PM


Has anyone managed to use a Voice Command to always Return the Sync 3 Screen display back to the Home Page?    


Oh my god, THIS. It is seriously aggravating.

#5 OFFLINE   joshg678


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  • Region:U.S. Northeast
  • LocationEarth
  • My C-MAX's Year:2016
  • Current Vehicle:16 C-Max Hybrid

Posted 11 June 2017 - 05:10 PM

I wonder if it has it on the 2.2 update?

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