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SYNC System Quirks


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1 reply to this topic

#1 OFFLINE   debrapearlman


    New Member

  • C-MAX Hybrid Member
  • 1 posts
  • Region:U.S. Northeast
  • LocationMaryland
  • My C-MAX's Year:2015
  • Current Vehicle:C max hybrid

Posted 01 May 2018 - 01:39 PM

I've had problems with my SYNC system from the beginning.  I've a 2015 C-Max Hybrid.  First, my screen developed a green strip down the left side of the monitor.  Next the voice that says, "tell me a command" went away and mysteriously returned.  On top of all that, the screen has had an intermittent momentary flash.  Everything keeps working, but the screen flashes for the blink of an eye.  But the oddest thing I have going on is that when the weather is bad outside (snow or heavy rain) whenever I stop at a red light, a high pitch tone emits from the system, but if I put the car in neutral or park, the tone goes away.  This only happens in bad weather and when stopped with the car in drive. 


Anyone else have these issues? 

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#2 OFFLINE   jestevens


    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 296 posts
  • Region:U.S. Northeast
  • LocationPennsylvania
  • My C-MAX's Year:2013
  • Current Vehicle:C-MAX SEL Hybrid

Posted 02 May 2018 - 06:43 AM

I have not experienced that problem.  It sounds like a loose connection or component failure of some kind.  There is an extended warranty program 12M02 for model years 2011-2014 regarding My Ford Touch and certain APIM components.  I'm sorry to say since your C-MAX is model year 2015 it may not quality for the warranty, you could ask your dealer?  The APIM is basically the computer that runs the Sync software.

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