Leaderboard

Well been sick for a few days and just picked up the car this morning. The day i got the call from the service advisor, I ended up going back to the dealership and speaking directly to the service manager. I explained how I have had the car in several times before for the same issue, and nothing had ever been found. Also reminded him that other than myself, no one else had ever serviced the car but them, and despite the occasional battery issue, I'd been very happy with their service. I also stated that it sure was a shame that my 7 year 100k Ford extended warranty had recently expired, and it sure would have been nice if the issue could have been solved during that time period when i might have only paid a $50 deductible. I also mentioned the customer satisfaction bulletin for the module software update, how it had been issued several years ago, and no one had ever mentioned it to me, nor applied it to my vehicle. I then stated how I was asked to sign the estimate statement, and that the repairs would not exceed that amount without my permission. I further stated how there seemed to be a breakdown in communication, and possibly in their company policy. I also stated that I hoped we could work something out to help make me a happy customer again and that it could be a win win for both of us. Well, he listened, seemed genuinely concerned, and was rather upset that I hadn't been contacted for an updated authorization. He asked if they could keep the car for another day while he looked into it further. I told him keep it all week if you need to, please just see if you can figure it out. Long story short, I was charged $123 total for all the "diagnostic work" and they threw in the software update for free. Hopefully it's healed now. I made sure to stop by and thank him for his help, and I intend to follow up with a thank you card. You gotta feel for those guys, Their bosses are probably always saying they need to improve profits, and customers always complaining. I will check tomorrow and see/post what number update they did and post it.