Irreverent

On 12/16/2021 at 11:34 AM, cr08 said:

If you are still under warranty, I'd still check to see if the HVB can be replaced under warranty regardless of the cause. Depending on the dealer, they may go to bat for you to get it covered if it is indeed determined to need to be replaced. I'd also say the 'haven't driven it enough' excuse is a bit dubious at best IMHO depending on how long it is between drives for you.

 

As far as replacements go, so far I haven't seen piecemeal cell swaps like you may see with the Prius'. Rather, the focus seems to be on full pack replacements.

Thank you, sooooo much for this information!! 

It came down to the dealership continuing to tell me it was not covered (sent me a pic of a printout they had done, showing my car wasn't under any warranty. But, it showed, right on the page, 'Warning: verify if car may be covered under CA emission warranty'. (!!!!) 

So, while still texting with the service rep, I called Ford (this was Thursday), and the woman who helped me, told me my car IS COVERED!!! 

She is going to call the dealership tomorrow, Monday, and tell them it's covered!! 

And, I never would have had ANY idea, w/o you telling me about it!! 

I'm gonna have a working ?, and not a huge paperweight in my driveway!!! (lol, that's the color my car is... the license plate has GBF at the end... I call my car the Green Blueberry (from Psyche, Shawn always says, 'to the blueberry',  when they run for Gus's car...), and, well, hybrid, my car is green... so, license plate is: Green Blueberry Forever! 

Thank you, SOOOOOO much!!! 

Catherine Olson

On 12/16/2021 at 11:34 AM, cr08 said:

If you are still under warranty, I'd still check to see if the HVB can be replaced under warranty regardless of the cause. Depending on the dealer, they may go to bat for you to get it covered if it is indeed determined to need to be replaced. I'd also say the 'haven't driven it enough' excuse is a bit dubious at best IMHO depending on how long it is between drives for you.

 

As far as replacements go, so far I haven't seen piecemeal cell swaps like you may see with the Prius'. Rather, the focus seems to be on full pack replacements.

Not sure which warranty you mean.

I had an extended, 3 yr/so many miles (I hit the 3 yrs first) warranty.

If you mean the CA standards warranty, I looked up the car and:

That doesn't seem to be the PZEV that is required, though, I will check with CA and/or Oregon, to make sure.

The thing is, if it does qualify, I don't want it towed home, if there is any chance at all, it would be covered (not sure if there is a limit on my roadside assistance towing).

I've written to CA (the phone number listed has a mechanical voice that says to enter phone number, then it says to enter my pin...???

Thanks for all the help and input!!

I'm pretty sure the GM just wants the car out of his hair...

If it did qualify, wouldnt the dealership be out the money, to replace the hybrid battery?

On 12/14/2021 at 5:24 AM, jzchen said:

Here is a list of current CARB states.  I think some of them are new meaning they adopted the rules after 2013 and hence the stricter rules may not apply.  I would first find out where, (and when), the car was originally sold and see if it was in one of these states.

 

California, Connecticut, Colorado, Delaware, Maine, Maryland, Massachusetts, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, and Washington D.C.

 

Looked at the sight. It has pretty much been agreed that my hybrid battery was messed up because I didn't drive it that much, as I'm disabled. So, this wouldnt apply to me, as they will say it's not a defect?

I'm going to call them, and see if they have any info.

Next step, once I get some money, is figuring out if the HB needs to totally be replaced, or, if it can be repaired, or maybe, one from a junkyard put in it.

I would still appreciate any and all info on CMax hybrid batteries...

Thank you!!

On 12/14/2021 at 5:24 AM, jzchen said:

Here is a list of current CARB states.  I think some of them are new meaning they adopted the rules after 2013 and hence the stricter rules may not apply.  I would first find out where, (and when), the car was originally sold and see if it was in one of these states.

 

California, Connecticut, Colorado, Delaware, Maine, Maryland, Massachusetts, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, and Washington D.C.

 

OK, I'm in Oregon. Why would this matter, what difference would it make, concerning my hybrid battery?

Thank you for any and all info.

BTW, my son is going to pay what is owed so far (hybrid battery, not replaced), and I'm having it towed home. Am hoping to learn more, and try to find a mechanic who can fix it for much less.

Such a weight off my shoulders!! This is the first car, at 48 years old, that was bought, just for me! Had a car, when had kids, that I helped pick out, and I mainly used it, but it was more the 'soccer mom' van, and was used for family things much of the time.

On 12/13/2021 at 7:00 PM, jzchen said:

How many miles on her?  Hybrid or Plug-in?  It's annoying that you were told piecemeal of these costly replacement items, BECM and then hybrid battery.  Do you know if this is a CARB car, which comes with a longer warranty?

 

Not sure the mileage, but I know it's very low for 9 years (car at dealership, so can't check the mileage). It's the hybrid SE.

It was/is, VERY annoying!! Especially, thinking I was taking it in for just a 12v battery replacement!

Don't know what a CARB car is, but I got the extended warranty, which was only 3 years  or a certain mileage, which has far surpassed.

On 12/7/2020 at 8:36 AM, scooter_scum said:

Well, I'm the canary in the coal mine.  My Ford CMAX Energi was all of 11 days out of warranty and my battery has failed.  Ford is asking me to pony up $15K to replace it.  The car drivability has dropped dramatically.  START/STOP no longer works.  Engine runs all the time (coasting, at stop lights, etc).  Acceleration is very sad with out the battery boost.  Our car has 87K miles, always garage kept except for long trips.  We are in a relatively cool climate and can't understand why our battery failed except for poor engineering/quality control from Ford.  Buyer beware!!!

Guess I'm another canary...

I took my 2013 Ford CMax in, to get the 12v battery replaced at the dealership.

Then they told me it needed a new BECM, for the hybrid battery. Agreed to that.

Then they tell me it needs a new hybrid battery. Car is only 9 years old.

However, I've been told that my not driving it often, could have caused this.

I don't know enough to tell if I'm being scammed...

GM has told me they will do a buyback for about 4-5K. Otherwise, they will put a lien on my car, for the work done so far, 12v battery replaced, free wiper blades, DX and labor.

Service rep said was a bit over $1000, then GM said it was over $2200.

I don't know a lot about hybrid batteries. I remember asking salesman, when I bought it, about the hybrid longevity, and he said he hadn't ever heard of one needing to be replaced, that it should last a long time. ???

Also, I'd been in a minor accident the fall before, and knew from the manual, that certain things need to be reset, after a crash.

Asked if they had been checked, wasn't told yes or no, only that the best mechanic, plus, Ford Engineers had worked on fixing it, so, they were sure, if something needed to be checked, it was.

Does this sound up front, that they're being honest?