moedavis

I just completed the buy back process through the BBB. I was very pleased with the process. Here in California the Consumer Affairs bureau had an observer present for the arbitration hearing. My interaction with Ford was the biggest disappointment. Clearly none of the departments talk to each other. Finally I turned the car in on Friday and bought a new car. After owning 6 Ford cars, I'm done with the brand. A lot of good will could have been gained if they would have offered to give me a different car from the beginning. Instead 3 months were spent going the the Lemon Law process. Bye, Bye, Ford

Update: After going through the BBB Autoline Arbitration process, Ford has to buy my car back. I'm quite sad that I had to fight to get Ford to do the right thing. In this competitive market you would think that Ford would try harder to satisfy its customers. As far as Ford was concerned, the number of times the car wouldn't start were reasonable. I've owned a Toyota for 11 years and the truck has started every time I've turned the key. A long story short, good bye to Ford.

My experience has been exactly the same. I've been a C-Max owners since april 2013. I'm originally from the Motor City so I like to spend my money supporting American Car Makers. I've been a Ford Customer for many years, owned several Mustangs, F150. However I've had the C-Max strand me with the dead battery 3 times now. Once in a rainstorm while trying to get kids to school. Each time the dealer says "we've fixed it." 1st time: it's the sync system, we re-programmed it. 2nd time: There was a wire loose under the seat that was causing the battery to drain. We fixed it. 3rd time: The battery was bad. We think we fixed it. I'm at my ropes end with Ford and ready to buy a Toyota. I filed a claim with Ford and they offered me an extended warranty. (go figure) It seems silly that I should have to go out a buy a charger to jump my car when it doesn't start. Oh, did I mention the Ford Road service? The guy shows up to my house with no jumper cables!! QuoteMultiQuoteEdit

Hi, I've been a C-Max owners since april 2013. I'm originally from the Motor City so I like to spend my money supporting American Car Makers. I've been a Ford Customer for many years, owned several Mustangs, F150. However I've had the C-Max strand me with the dead battery 3 times now. Once in a rainstorm while trying to get kids to school. Each time the dealer says "we've fixed it." 1st time: it's the sync system, we re-programmed it. 2nd time: There was a wire loose under the seat that was causing the battery to drain. We fixed it. 3rd time: The battery was bad. We think we fixed it. I'm at my ropes end with Ford and ready to buy a Toyota. I filed a claim with Ford and they offered me an extended warranty. (go figure) It seems silly that I should have to go out a buy a charger to jump my car when it doesn't start. Oh, did I mention the Ford Road service? The guy shows up to my house with no jumper cables!!