dbakerhmb

Any update as to whether your Ford service department was able to fix your FordPass communication issue? I have a very similar problem since my 2017 CMAX Energi was upgraded to the 4G modem on December 23rd. I was easily able to “activate” the new 4G modem using the FordPass app, but the app could not control ANYTHING and could not show ANY status updates such as location, fuel, or charge levels. The FordPass app showed my 4G upgraded CMax as still needing to get the 4G upgrade. I also tried using the MyFord Mobile app that used to work flawlessly, but my CMAX was no longer listed and the app would not allow me to re-enter the vehicle as it is now a 4G vehicle and must therefore use the FordPass app. I decided to start over and removed my CMax from the FordPass app as well as from my online ford owner account. I double-checked my modem ESN and was able to confirm that it was different than it was before the 4G upgrade. i performed a master reset of the Sync system in my CMax as well as updated the Sync system software to the latest Sync version 3.0 build 20204. I then re-added my CMax VIN into my online Ford owner account where I was able to see things like the service history. I then re-entered the CMax VIN into the FordPass app and again was able to successfully “activate” the modem, but again with no functionality. As before, the FordPass app cannot control ANYTHING and does not show ANY status updates such as location, fuel, or charge levels. The FordPass app also still shows my 4G upgraded CMax as still needing to get the 4G upgrade. What is also strange is now there is problems accessing my CMax service history on the Ford owner website… I can see the vehicle listed under “my account”, but see NO vehicle info at all if I click for details or click for the vehicle dashboard. I strongly suspect that a step was missing in the installation of the 4G modem itself that it preventing the FordPass app from recognizing that it has been upgraded from the 3G modem (despite the MyFord Mobile app insisting that it IS a 4G modem); and that this is affecting BOTH the FordPass app and Ford owner website from functioning properly. I plan to contact Ford Guide today for help, but am not very hopeful based on the experience of others. Would love to know if the dealer can help… I was the first install at my dealer!