cmaxguy

I realize this is a first year vehicle and a first year for this technology - but BUT - this is what I teach my young children: Everyone makes mistakes. Mistakes are a part of life. Don't get hung up on the mistake itself because making a mistake isn't what defines you - how you handle that mistake and learn and grow from it is what defines you. Ford needs to take some lessons on Customer relations and doing what is right. That's my whole beef. I absolutely LOVED my CMAX when I first got it and the car worked. I waited 3 months for my CMAX delivery with great anticipation. But my entire customer experience and vehicle quality has been horrible at best. Ford could care less about doing what is right. It is obvious they live through the eyes of their lawyers and don't see the people right in front of them - and that saddens me.

I was told that my CMAX Energi did not qualify for the mentioned update because I have the larger screen but they put the update on any way. I honestly believe Ford doesn't know. The answers I get are vague and not very dfinitive. The first 2 times my CMAX died they swore up and down they had defective batteries and the new battery would do the trick. This latest time they replaced the charging ring because when my battery would die I reported my charging ring was blinking rapidly - they seem to be just replacing parts in hopes something sticks. I hope they figure it out soon. I have other issues that are still unresolved and Ford doesn't seem to care. They don't realize what a gigantic hassle it is to take a vehicle to the dealer - let alone a brand new one. I will be scheduling my 13th dealer visit in 10 months. You would think we would be getting gift baskets for all the abuse we have taken for buying an obviously unfinished, untested vehicle.

Go straight to your dealer.I have had mine die 3 times and just got it back yesterday. Time will tell if it is fixed. Took almost 28 days in service over 3 attempts (for this problem) to get me here.each time it was declared fixed but died again.call Ford roadside and get this documented for your own safety.

I've had 12 dealer visits and gone without my cmax for 49 days in just about 10 months and I still have problems that need fixing as well as a problem Ford refuses to fix. I would say consumer reports is spot on.

I just got my CMAX Energi back from a long 19 day stay for repairs. I double checked to make sure my charge profile was set to value charge. I plugged in my car around 5:30pm and I heard the typical latching then everything went to sleep. Fine. After I put the kids to bed I decided to log into myfordmobile to check on my car to see if everything was ok & I was shocked to see that it was at 95% charge! I went in to the garage to physically see my car & couldn't believe what I saw. The dash said it was waiting to charge even though it said it would start the charge at 7:51pm today (when I left the car it said it was waiting to charge & would start the charge at midnight like it always said)...and the vehicle was clearly charging away. I just got my text that the battery is fully charged. It only shows 18 mile range & I swear the charge ring is only lit up 3/4 way (I used to get 25 mile range) but maybe the range is limited because just about every module was removed & replaced over the past 19 days...who knows - anyone else see this bizarro broken behavior with their car???

Yup. Carpet coming up on my CMAX as well - just noticed it after I got my car back from the repair shop. I have the weathertech cover on it so I doubt that has anything to do with it. I didn't notice there was velcro anywhere - appears that the glue is not doing its job of gluing the carpet to the top of the battery compartment. Sigh...yet another CMAX repair...

The first time my CMAX died was earlier in the summer - around June. After 6 days Ford concluded my battery was defective and replaced it. My CMAX does very strange things - the blue charging light will sometimes blink very rapidly right about the time it sends me a text about missing a scheduled charge due to an external fault. that's when I know bad things are happening. I was able to get my car plugged into a charger to avoid the car going dead & dropped it at the dealer - after they kept it for about a week they concluded there was nothing wrong. A few weeks later it died again and required a jump. The dealer kept it about a week again & replaced the battery again telling me there were "a lot of defective batteries from the (battery) manufacturer." The other issues I was experiencing: upon starting, the car would prompt me with "is the vehicle plugged in?" - which it wasn't. I have to use the cursor controls to select NO then I have to push the start button again to actually/ start the car. One time when it asked me if I was plugged in and I as soon as I answered the entire dash went black. I had to push start & repeat that process 5 times in order to start the car. The next morning it was dead in my driveway and required a jump again. It has been at the dealer for the past (coming up on) two weeks. I also am experiencing loud buzzing/resonating sounds that are loud enough to overwhelm the stereo system whenever in hybrid mode and the gas engine is charging the EV battery. This is an intermittent problem. The icing on the cake is that my car has never been able to hold washer fluid - it appears to splash all over the engine whenever I drive - I have to add about 1/2 - 3/4 gallon fluid PER WEEK. Needless to say I have stopped filling it. Ford is also unable to fix this issue. My Ford rep thinks my car qualifies for buy back but Ford seems to be dragging their feet. I am currently awaiting replacement parts - the dealer now thinks my blue ring and the module that controls it are defective although no one can tell me what tests have failed or why they think it is defective other than "it shouldn't blink like that"... After reading these forums it appears the CMAX line has major design problems and my issues aren't unique to my particular vehicle. I took the poll and I find the results very interesting in that there doesn't appear to be any particular manufacture date or trim level showing the problem... I've never loved and hated a car so much! Can anyone share their particulars of their buyback from Ford. I'm concerned about what I owe on my bank loan and what amount Ford will try to depreciate the vehicle and if they buy it back i will out a lot of money with no car to show for it. I'm not even going into the details of the 6-8 other dealer visits for various recalls, updates, orange wrench lights, etc. I will also add that the touch handles work like crap compared the various other ford rentals I have been driving - the taurus in particular has touch handles that work first time and respond instantly - I can't tell you how many times I pull on the dumb handle repeatedly with no response & have to pull the key fob out of my pocket & hit a button. The lift gate is also hit or miss and when it refuses to go up or down it is geared so tight it is really hard so muscle closed - which of course sometimes leaves with a lift gate ajar light on my dash. Seems to me Ford should be paying us to test the vehicle they failed to finish building.... I have an Energi with panoramic roof, push button start - 2nd highest trim level - basically everything except autopark.