mextreme

Thanks for sharing all the details - I wish I had the time to invest in doing the same right now for our 2014 Fusion Energi.

Service rep made it sound as in general they were holding off for all related vehicles. Not to confuse people - this could be 100% local dealer decision. We have a 2014 Fusion Energi. I am going to call parts dept and see about the core charge issue - I don't want to return a part only to find out they won't be available later when they are back to installing.

Anyone else have the their local Ford dealer put a hold on doing the upgrades ? I ordered the part and was in process of scheduling appointment to get it installed (depending on price I might DIY). Anyways - I was told Ford put a hold on dealers doing the upgrade - due to software issues. Rep mentioned that the recent upgrades at local shop had issues. No timeline for when they will continue the upgrades. Note: I was also told if you don't return the order or a core within 30 days - you will loose the $200 core charge no matter what.

Thanks for the detailed response. We can all hope that Ford continues to support free access to our data and remote services. Now if GMC would also do the same. I believe our Volt online services is limited to 5 years - not sure if GMC will extend it.

We have a 2014 Fusion Energi and looking at just purchasing the replacement TCU through local dealer under the program. I might install myself or pay dealer. Don't have time for a full DIY right now. My question : Is Ford extending access to FordPass for access to data for older cars / owners? I always thought there was going to be a limit to 5 years while using MyFordMobile but it never stopped working, past the 5 years. Point being - no reason to upgrade the hardware if I can't get access to the data? Anyone else with cars older then 5 years having issue getting this to work. I am more interested in trip data along with full / ev used - but would like to have all functionality previously with MFM. I don't think the modem upgrade notice answers this question. Thanks.

I didn't realize the CSP 21B09 doc had instructions. Anyone know what step 14. (below) refers to. Finish the PMI process using IDS? Is that same as upgrading the TCU version?

My local service rep told me to call the part department - mention the CSP and order / pay for the part. Then schedule time to install. I think others have mentioned they just had order / pay for the part. I have not called the parts department yet.. I was going to call Ford to see if I we could be included in the labor coverage.

There is reference for success in upgrading a salvaged modem out of another vehicle. Has anyone attempted / read about purchasing the new part and installing it yourself? Does Ford need to program anything to make the new modem work? I don't mind saving some money labor if possible and dealer is going to pick up labor costs unless Ford approves it. We have a 2014 Fusion Energi.

We have a 2014 Fusion Energi. If we pay for the upgrade - how long will Ford provide the service via FordPass or My FordMobile? We are well past the 5 years (original owner) - My Ford Mobile has worked since initial ownership an still working as of 2/22/22. Have they announced any plans for My Ford Mobile - do they play on turning it off at some point ?