bev135

The dealer is telling me that one module -- the one that controls the heater -- is NOT covered by the Hybrid System 8/100k warranty. The other module WOULD be covered except that its failure was caused by the first one that was not covered. That doesn't make any sense to me! Does the warranty specify the CAUSE of the failure??? I've got to learn the exact names of these modules so I can talk about it more clearly. And Ford will be hearing from me -- this is nonsense!

I just heard from the dealer. Two modules failed. One that controls coolant heating for the heater when the engine isn't running. That led to a failure of the charging control from the big battery. I can't remember the exact names of things because I totally freaked out when they gave me the total -- $3,400! Hey, you know those ARE related to the hybrid-ness of the car... maybe I can get these guys to use that warranty. I was thinking it was just the hybrid battery that had the longer warranty but if it's the entire hybrid system, I have a chance. Oh, they've had the car since Monday and are now predicting it will be ready to go NEXT Friday. I am not impressed. Guess I should've gone to the inconvenient dealer (about 10 miles away) that is Electric Vehicle Certified instead of the convenient dealer (about 3 miles) that is not.

Hmmm... thought I replied to this earlier but I don't see it now. I have a 2014 CMax Energi. It's at the dealer now. They called yesterday to say that its "an electrical problem" -- they were working on a diagnosis but it was difficult. Their troubleshooting manuals weren't matching with what they were seeing in the car so they have to go back and forth with a Ford service hotline. This is NOT giving me lots of confidence! Maxine's warranty expired 6 mos ago and I sure hope they don't plan to bill me for all these hours of labor! I'll assume for now that it'll all work out just fine. Sure hope they can come up with something definitive!

Ack! I had this happen last night. When I tried to start the car, it wouldn't go into "ready to drive". After a few seconds, the Stop Safely Now warning came up. I tried over and over. It seems like the car didn't know it was in Park -- it thought that I was driving and was suddenly in "accessory" mode. I got a ride home and I guess will have to have the car towed later. Or maybe wait until Monday.