jmjdail

Update on CMax replacement My chapter of the CMax is over, I took possession of my new Explorer on the 8th 3 weeks from the date Ford agreed to replace my CMax. If I could go back in time I would would of agreed to a repurchase rather then a replacement. I lost all incentives Ford was offering on the Explorers,so we had to pay full MSRP. But I am glad that this chapter has ended and I am in a clean smelling vehicle.

DaveofDurham - no trees or debris. That was one of the first things the dealership checked. I actually have mold growing on my gas door. Water is getting in through somewhere near the gas tank. My car has been taken almost completely apart trying to figure out where the water is coming from but have not been able to find anything.

I wanted to thank everyone who has posted on this forum about their lemon law experience. I bought my 2013 CMax SEL April 2014. Love the car until it rained and I got a really bad odor in it. No battery issues but had some other issues with my car. In Sept I contacted customer care line and opened a case thinking that was the start to my lemon law. It was the 3rd time in the shop for the same issue . They had my car 30 days in the shop this time. I got my car back and 30 days later I had the same problem I took it back to the dealership and was told they did not know what else to do to fix my car. I told them that I thought I started the lemon law process with customer care and was told no I have to go through legal. I mailed my paperwork to legal 11/12 I received a voicemail stating they received my paperwork and an engineer out be out to look at my car. That was on 11/17 on 12/9 (29 days) I recieved a call finally telling me that I could come get my car that they could not find anything wrong. I asked what my next step was because I knew Ford was not going to be able to fix my car and was told BBB. I went online and filled out all the paperwork with BBB 12/11 I received an email 12/12 outlining what information they needed. I faxed all the paperwork off 12/16 and received a call today (12/18) that Ford has agreed to replace my CMax. 8 months of ownership and 110 days in the shop I am finally getting somewhere. Now its a waiting game on the paperwork to replace my ford. I however have decided not to try another CMax but will stay loyal to Ford. I am hoping this part of the process does not take too long as they are calling for more rain next week and I can not deal with the odor the rain causes. I will update once I get my replacement.