tracks_II

Yes, adding a few ounces really helped on triple digit temperature days. Of course, the only proper way to be sure the system has the correct amount of R-134a is to evacuate it and then put in the number of ounces Ford has specified.

A couple of weeks ago when I topped off the A/C I found that I could access the low pressure port by reaching through the opening in the right wheel well where the trans-axle comes out. I pulled the right front tire, turned the steering wheel all the way to the right and reached right up to the low pressure port. I had to work by feel, but there was a surprising amount of room back in behind the engine. I didn't run into anything hot, so didn't have to wait for the car to cool off before unhooking the hose. I took some pictures that show how to to do it and even shows the low pressure port. Once you know where to look, it's pretty straight forward. The blue hose is the low pressure. This picture shows how I routed it so I could reach it from below. This picture shows the location of the high pressure port, (red hose). Right front wheel well with the tire removed. The red circle shows the location of the low pressure port. You have to reach up (yellow arrow) to get to it. This view is under the car, looking up. Once again the red circle shows the location of the port. Close up view of picture 4. The blue hose is attached to the low pressure port. When you go looking for the port, it will have a black plastic cap screwed on it. Hope this helps.

Yes, both the labor and the parts. The tow to the dealership was covered under the roadside assistance package. (I do have the extended warranty.)

There were only two DTC's, P060A and P1A0C. Total labor was $319.09 Parts were $206.81, (pump and sender were $194.32 and the gasket was $12.49).

Update: The service department at Tillamook Ford diagnosed a failed fuel pump. They installed a new one and all is working as designed. A heartfelt thank you to Dave, the service advisor, and Joe, the tech who worked on the C-Max. They were working the problem at 8:00 this morning, moving me to the head of the line. Joe also took the time to explain how he troubleshot the problem. Because of the mode of failure there wasn't going to be any outward signs of a fuel pump failure. I asked both of them what failures they are seeing in general with the C-Max. They said this is the first fuel pump failure they have seen on a C-Max. The only issue they are experiencing is the failure of the 12 volt battery.

Thanks for the welcome Plus 3. I did try to force the ICE to start using the method you described. Nothing happened. As far as trouble codes, I should have been more specific. I meant to say that no other warning messages were being displayed. (Sorry about that.) For DTC diagnostics on my other Ford vehicles, I use AutoEnginuity. But I've never hooked it up to the C-Max. I don't know if it will read anything besides the generic codes. Not that it matters right now, my AE data port is 500 miles away. I will be sure to keep this thread updated as I learn more.

I have a 2014 C-Max SEL with about 47,150 miles on it. Until today it has performed flawlessly. We live in the Boise, ID. area and this year for spring break we decided to take our two kids to Tillamook, OR. We made the 500 mile drive yesterday and the C-Max purred the whole way. This afternoon, after spending a few hours at the ocean, we were going up a moderate grade when I noticed that I had to hold the accelerator down all the way to keep up with traffic going 45 mph. I looked down at the instruments and saw that the ICE was off and the electric motor was at max output. I had about enough time to think to myself "that's kind of odd" when "Stop Safely Now" popped up. I had to drive about a 1/2 mile to find a pullout. Once I was safely stopped, I shut off the ignition, waited about 5 minutes and pushed the start button. All electric functions resumed, but the ICE never started, (it didn't turn over, it didn't click...just a whole lot of nothing). Because I wasn't in the best of places to stop safely for a long period, I made a u-turn and drove about a 1/4 mile to a wider spot in the road. Once again I noticed that the electric drive was working fine, (it even showed that it was recharging when I coasted for a 100 yards), but the ICE remained dead. I called Road Side Assistance and they arraigned a tow to Tillamook Ford. Unfortunately the service department isn't open on Saturdays, but the dealership was kind enough to rent me their courtesy vehicle. I've been searching the forums for troubleshooting ideas, but haven't found anything that fits my symptoms. Any ideas would be welcome. Oh, just a few final notes. There's 3/4 of a tank of gas. All electric functions work normally. There are no trouble codes or warnings. I think the reason for the SSN message was that the hybrid battery was below 20% charge, (but can't confirm this idea).