I picked up my car this morning. They went over it yesterday and this morning and couldn't find the reason for the shut-down. He DID say that if it happened again, not to get it jumped, but to call for a tow so he could take a look at it "non-normal", the better to find the problem. He too called the inhouse service dept. "hot line" with the same results as above (i.e. stonewalling) When I got home I called 800 392-3673 central Ford Customer Service line. and told them what had happened. I also told them that the kind of people who buy hybrids and electric cars are the kind of people who are really hooked into social media and that Ford REALLY ought to get in front of this if they don't want to damage the brand. I told her that people really want to love this car, this domestic hybrid that's cute as hell. And I reminded her that "people still buy Tylenol", despite the tampering scandal because the company was right out in front with their customers. In the meantime I will be buying of of those little jump-start portables to keep in the back :)
