jcarey27

Ford has agreed to re-acquire my 2013 C-Max SE due to the ongoing battery failure issues, however they are requiring that I fix all wear and tear items identified in the dealer inspection stage of the process. I live in California and it seems that the law here does not allow for deduction of any damage or wear and tear items, like wheel scratches or bumper scrapes. In fact, there seems to be a pending class action lawsuit against Ford on this particular issue. Has anyone else here had experience with Ford in California on this issue? I have agreed to fix all issues within the legal requirements and have asked Ford to clarifiy which of the identified issues must be repaired, however they have not responded, even after a follow up email. Any recommendations here?