Bill-N
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Everything posted by Bill-N
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FYI, I just had the transmission replaced under warranty (33k miles). Took 6 weeks; 4 just to get a new (not rebuilt) transmission. See TSB forum for more info.
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Agreed.
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Just to be clear, the C-Max transmission does not have a torque converter. The planetary gear set and motor/generators replace all that. Cheers.
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I just had a Fusion rental for a month and had a problem with front windows not going down. Come to find out the glass was frozen to the outside weather stripping. I ran a credit card along the bottom outside edge, between the glass and the door, and then the windows worked correctly.
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Look here http://fordcmaxhybridforum.com/topic/319-c-max-hybrid-manual/ for the workshop manual link. You can purchase a one month subscription for $20.00. -
SSM 44606 - 2013-2014 C-MAX, Focus and 2014 Fiesta, Transit Connect - Several Radio IssuesSome 2013-2014 C-MAX, Focus and 2014 Fiesta, Transit Connect vehicles may exhibit one or more of the following concerns: AM/FM/Sirius radio display does not update when changing stations using presets or frequency selector, during CD operation the track info is blank and no information available, FM mode Autostore does not store stations in numerical order, and/or following a vehicle start-up the radio cannot be heard until the radio on/off is cycled, volume level is adjusted or the radio station is changed. To correct these conditions reprogram the Audio Control Module (ACM) to the latest calibration using IDS release 90.04 and higher. Calibration files may also be obtained at www.motorcraft.com. For warranty claiming use causal part 19C107, and use applicable 12651D labor operations in SLTS manual Section 10 for the vehicle.
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SSM 44628 - Multiple Vehicle Lines - Radio Can Be Turned On With Ignition Off and Door Open- Audio Extended Play Mode - Normal OperationSome customers may notice that the radio can be turned on after the ignition is turned off and the door is opened. All 2012-2014 Focus, 2013-2014 C-Max, Edge, Escape, Explorer, Fiesta, Flex, Fusion, MKS, MKT, MKX, MKZ, Taurus, Police Sedan, Police Utility, and 2015 Transit are equipped with an Audio Extended Play Mode which allows the radio to be turned back on after other accessories have been turned off with the accessory delay feature. As long as the accessory delay feature is able to turn the radio and accessories off, it is normal operation for the radio to be turned back on using the audio power button on the FCIM. Reference section 415-00 of the workshop manual for the description and operation of the Audio Extended Play Mode.
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SSM 44699 - 2014 Escape / 2014 Focus / 2013-2014 C-MAX- Illumination Dimmer Setting Reverts Back To BrightSome 2014 Escape vehicles built on or before 12/01/2013, 2014 Focus vehicles built on or before 12/10/2013 and 2013-2014 C-MAX vehicles built on or before 11/27/2013 may exhibit the illumination dimmer setting reverting back to bright after the vehicle sits long enough to allow the body control module (BCM) to go intodeep sleep mode. If a vehicle comes in for this issue, reprogram the Body Control module (BCM) to the latest calibration using IDS release 92.01 or higher. Useapplicable 12651D labor operations in section 10 of the SLTS manual and use causal part 14A068. Calibration files may also be obtained at www.motorcraft.com
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SSM 44776 - 2013-2014 C-Max, 2013-2015 Fusion HEV/PHEV and MKZ HEV, or 2012-2014 Focus BEV - Powertrain Modules Coordinated Flash - Service Tip2013-2014 C-Max, 2013-2015 Fusion HEV/PHEV and MKZ HEV, and 2012-2014 Focus BEV require a coordinated flash when performing module programming for the ABS, BECM, PCM, SOBDM, or TCM. When module programming is initiated for any of these modules, the IDS will check for software updates for the ABS, BECM, PCM, SOBDM, and the TCM and will automatically install updates to each module that is not already at the latest level. If the coordinated flash is interrupted undesired vehicle operation may result. If the ABS module is programmed during the coordinated flash, DTC C1018 may be present after programming has completed, and the Multi-Calibration Routine must be performed. The Multi-Calibration Routine is found in IDS by selecting Toolbox - Chassis - Braking – Service Routine – Multi-Calibration.Posters Note: This rather implies that it is possible to have an incomplete or partial software update.
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SSM 44829 - Various SYNC Equipped Vehicles – Apple iOS 8 and or iPhone 6 Functional IssuesSome customers with SYNC equipped vehicles may experience Bluetooth connectivity issues after upgrading to Apple iOS 8/8.01/8.02 or using an iPhone 6 with SYNC. This is not a SYNC hardware or software concern. Apple advised that release iOS 8.1 resolved Bluetooth connectivity issues. Please direct customers to update to Apple iOS 8.1 or later. If this doesn’t resolve customer connectivity concerns, direct customer to the following Apple support URL: http://support.apple.com/kb/ht6473.
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SSM 44855 - 2013-2015 C-Max 2013-2015 Escape and 2012-2014 Focus - Compact Disc Player Failure To Eject DiscSome 2013-2015 C-Max 2013-2015 Escape and 2012-2014 Focus vehicles equipped with My Ford Touch may exhibit a compact disc (CD) stuck in the player when attempting to eject. Prior to following normal diagnostics, first check for misalignment of the CD player to instrument panel center middle trim panel. Refer to Workshop Manual, Section 501-12 for removal and installation. Attempt to eject the CD while the trim panel is removed. If the CD ejects, realign the Audio Front Control Module(ACM) as needed for proper alignment and do not replace the Audio HeadUnit. If the CD does not eject, follow normal workshop manual diagnostics
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SSM 44863 - 2010-2015 Multiple Vehicles - Flutter/Turbulance Noise At Highway Speeds With Rear Windows Or Moon/Sun Roof OpenSome 2010-2015 Vehicles may exhibit a flutter/turbulence noise (helicopter noise) at highway speeds when rear door window(s) or sun/moon roof are open. This condition is a characteristic of the vehicle body design and is also a characteristic of competitive vehicles with a similar body style. This condition can be reduced by lowering either one, or both, of the front windows at least 2 inches. No service action is recommended for this condition.
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SSM 44718 - 2012-2014 Focus Electric / 2013-2014 C-Max Hybrid/Energi Hybrid Secondary Data Link Connector (DLC) and Aftermarket Devices Potentially Causing Drivabiltiy Issues2012-2014 Focus Electric and 2013-2014 C-Max Hybrid/Energi vehicles are equipped with a secondary (16-pin) Smart Data Link Connector (SDLC) under the driver side dash. The secondary SDLC, also known as a GateWay Module (GWM) is located at C2803 and is under the dash compared to the primary DLC which is located behind a access door in the lower dash. Always use the DLC at C251 in the dash for Integrated Diagnostic System (IDS) connection behind the access door. Please check both DLC connectors for any aftermarket device. Disconnect any aftermarket devices from all Data Link Connectors and retest for codes before pursuing normal diagnostics. Aftermarket DLC Devices can cause inaccurate DTCs and Warning Message Indicators, and set DTC codes that can lead to incorrect diagnosis and repair.
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From Oasis: Jan 29 2015 5957-2015 CMax - P0116 With MIL Illuminated and/or "Engine Coolant Over-Temperature" Warning Message Displayed After Using Remote Start Some 2015 C-Max vehicles with Integrated Remote Start may display a message stating "Engine Coolant Over Temperature" following a remote start event when the engine is started using the key or Push to Start button. DTC P0116 may set in the PCM when this condition occurs. This condition will only occur when the remote start system times out, causing the vehicle to shut off. If only DTC P0116 is present, verify that the customer used the Integrated Remote Start system when the concern occurred and clear the DTC. Engineering is currently investigating this concern and no repairs should be performed at this time, if DTC P0116 occurred after a remote start event. If the vehicle is not equipped with Integrated Remote Start, or remote start was not used, follow normal WSM diagnostic and repair procedures.
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TSB 13-12-24HYBRID - RED TRIANGLE LAMP AND POSSIBLE NO-START - P0ADC, P0AE0 OR P0AE7 Publication Date: December 17, 2013 FORD: 2013 C-MAX 2013-2014 Fusion LINCOLN: 2013-2014 MKZ ISSUE: Some 2013 C-MAX Hybrid vehicles built on or before 10/14/2013 and 2013-2014 Fusion/MKZ Hybrid vehicles built on or before 9/30/2013 may exhibit an illuminated red triangle lamp and possibly a no-start condition. Diagnostic trouble codes P0ADC, P0AE0 and/or P0AE7 will be stored in the battery energy control module (BECM). ACTION: Reprogram the BECM to the latest calibration using IDS release 87.03 and higher. Calibration files may also be obtained at www.motorcraft.com. At the Module Reprogramming screen in the IDS service tool, select Program PCM. By selecting PCM the update will be applied to the appropriate modules as required by the software update.
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TSB 14-0013CENTER CONSOLE LATCH BROKEN - LATCH HOUSING CRACKED Publication Date: January 20, 2014 FORD: 2013 C-MAX FORD: 2013-2014 Escape ISSUE: Some 2013-2014 Escape built on or before 11/4/2013 and 2013 C-MAX vehicles built on or before 11/5/2013 may exhibit a broken center console latch or latch housing cracked. ACTION: Follow the Service Procedure Steps to correct the condition. SERVICE PROCEDURE Remove the armrest lid inner liner with a plastic trim tool. Start at the top of the lid and work down each side. (Figures 1-3) Figure 1 - 14-0013 Save the spring loaded latch handle and rod assembly. (Figure 4) Figure 2 - 14-0013 Remove the latch housing from the armrest. (Figure 5) Figure 3 - 14-0013 Install the new latch housing. Torque the 3 fasteners to 1.9 Nm +/- 0.3 Nm (16.8 lb-in +/- 2.7 lb-in).Snap in the new armrest lid inner liner. (Figure 6) Figure 4 - 14-0013 If the spring and rod assembly were loose from the handle assembly, install the spring into the handle slots on both sides and slide the rod through. (Figures 7 and 8) Figure 5 - 14-0013 Install the spring loaded latch handle into the latch housing. (Figures 9 and 10)
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TSB 14-0020HYBRID/ENERGI - CHECK ENGINE AND/OR WRENCH LAMP AND VARIOUS DTCS Production Date: January 29, 2014 FORD: 2013 C-MAX, Fusion LINCOLN: 2013 MKZ This article supersedes TSB 13-11-11 to update the Service Procedure. ISSUE: Some 2013 C-MAX, Fusion/MKZ Hybrid and Energi vehicles may exhibit the check engine lamp, and/or wrench lamp, and/or red triangle lamp illuminating accompanied by various diagnostic trouble codes (DTCs). ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Do you have any of the following DTCs: P0053, P01EB, P0400, P0505, P0600, P061A, P062C, P06B8, P0B0D, P0C28, P0C29, P0C2A, P1124, P175A, P2610, U1011? Yes - one or more of the DTCs are present. Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 88.03 and higher. Calibration files may also be obtained at www.motorcraft.com. At the Module Reprogramming screen in the IDS service tool, select Program PCM. By selecting the PCM the update will be applied to the appropriate modules as required by the software update. No - this article does not apply. Refer to the Workshop Manual (WSM) or Powertrain Control/Emissions Diagnosis (PC/ED) manual for normal diagnostics.
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TSB 14-0030REAR DOOR TRIM PANELS LOOSE - BUILT ON OR BEFORE 6/28/2013 Publication Date: February 17, 2014 FORD: 2013 C-MAX ISSUE: Some 2013 C-MAX vehicles built on or before 6/28/2013 may exhibit loose attachment of the left or right rear door trim panels, typically near the bottom of the door. A new retaining clip is now available to perform the repair. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Is the affected rear door trim panel damaged as a result of the loose attachment? Yes - replace the rear door trim panel. Refer to Workshop Manual (WSM), Section 501-05. Use new style grey retaining clip on new door panel in the location identified. Repair is complete. (Figures 1 and 2) Figure 1 - 14-0030 Figure 2 - 14-0030 No - proceed to Step 2. Remove the affected rear door trim panel. Refer to WSM, Section 501-05.Remove and discard the one retaining clip from the rear door trim panel as shown. (Figure 2)Install the new grey retaining clip into the door trim panel. When the retaining clip is inserted correctly a clicking noise can be heard. Install the rear door trim panel. Refer to WSM, Section 501-05.
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TSB 14-0037GLOBAL POSITIONING SATELLITE MODULE (GPSM) - NAVIGATION DISPLAY OFFSET OR INCORRECT POSITION BUILT ON OR BEFORE 1/6/2014 Publication Date: February 21, 2014 FORD: 2013 Fiesta 2013-2014 C-MAX, Focus, Fusion, Mustang, Taurus LINCOLN: 2013-2014 MKS, MKZ FORD: 2013-2014 E-Series, Edge, Escape, Expedition, Explorer, F-Super Duty, Flex LINCOLN: 2013-2014 MKT, MKX, Navigator ISSUE: Some 2013-2014 vehicles equipped with SYNC® and/or MyFord Touch®, MyLincoln Touch® and built on or before 1/6/2014 may exhibit navigation display offset or incorrect position. The last known vehicle location may be displayed instead of current location, or the vehicle location may be displayed as off road from the current vehicle position. ACTION: Reprogram the GPSM to the latest calibration using IDS release 89.02 or higher. Calibration files may also be obtained at www.motorcraft.com.
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TSB 14-0070LIFTGATE AJAR LIGHT IS ON OR THE POWER LIFTGATE DOES NOT CINCH THE LIFTGATE FLUSH TO THE BODY - BUILT ON OR BEFORE 1/31/2014 Publication Date: May 8, 2014 FORD: 2013-2014 C-MAX This article supersedes TSB 12-12-6 to update the Title, Issue Statement, Service Procedure and Parts List. ISSUE: Some 2013-2014 C-MAX Hybrid and C-MAX Energi vehicles built on or before 1/31/2014 may exhibit a concern of a false liftgate ajar warning indicator illuminated in the message center. In addition, some vehicles equipped with a power liftgate may not cinch the liftgate flush to the body. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Open the liftgate and remove the stop bumper covers and stop bumper caps on both sides of the liftgate. (Figure 1) Figure 1 - 14-0070 Loosen the stop bumper screws and pull the stop bumpers fully rearward. (Figure 2) Figure 2 - 14-0070 Manually lower the liftgate until it is flush with the body.Raise the liftgate and tighten both stop bumper screws to 4 Nm (35 lb-in). (Figure 3) Figure 3 - 14-0070 Install the stop bumper covers and stop bumper caps. (Figure 4) Figure 4 - 14-0070 Did the stop bumper adjustment resolve the concern? Yes - repair is complete. No - proceed to Step 7. Is the vehicle equipped with a power liftgate? Yes - proceed to Step 8. No - this article does not apply. Refer to Workshop Manual (WSM), Section 501-03 for normal diagnosis. Replace the power liftgate latch and liftgate power striker motor. Refer to WSM, Sections 501-03 and 501-14. Insert the push pin that is attached to the power liftgate latch cable into the liftgate power striker motor bracket hole.
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TSB 14-0073AIR CONDITIONING (A/C) COMPRESSOR NOISE HEARD INSIDE THE VEHICLE CABIN Publication Date: April 10, 2014 FORD: 2013-2014 C-MAX ISSUE: Some 2013-2014 C-MAX vehicles may exhibit a customer concern of excessive A/C compressor noise heard inside the vehicle cabin, especially at vehicle speeds 65 Km/h (40 MPH) and below. ACTION: Follow the Service Procedure steps to improve the condition. SERVICE PROCEDURE The following procedure will reduce the noise level inside the vehicle cabin. Some amount of A/C compressor noise will continue to be present after performing this procedure and should be considered characteristic. Replace the right front fender splash shield with a revised part that is equipped with enhanced sound insulation material. Refer to Workshop Manual (WSM), Section 501-02.Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 89.02 and higher. Calibration files may also be obtained at www.motorcraft.com. WARRANTY STATUS Eligible Under Provisions Of New Vehicle Limited Warranty Coverage. Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
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TSB 14-0074DTC P06B8 AND/OR DTCS PRESENT IN PCM CONTINUOUS MEMORY FOLLOWING REPAIRS OR ENGINE RUN-ON Publication Date: April 11, 2014 FORD: 2013 C-MAX, Fusion LINCOLN: 2013 MKZ ISSUE: Some 2013 C-MAX, Fusion and MKZ Hybrid/Energi vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P06B8 in the powertrain control module (PCM) and/or have PCM continuous memory diagnostic trouble codes (CMDTCs) that will not clear after the cause has been repaired. In addition, the engine in some vehicles may continue to run-on for up to 5 seconds after powering down the vehicle when the engine is running. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Using IDS, perform a Keep Alive Memory (KAM) reset. Select: Toolbox Powertrain Reset KAM, PCM Relearn the misfire monitor profile. Start the vehicle, leave the transmission gear selector in Park. Perform a manual tip-in on the accelerator pedal to force an engine startup. Allow the engine to run 15 seconds and shut down. If after 15 seconds the engine does not shut down, turn off the vehicle. After key off, engine will run an additional 5 seconds. Leave the ignition off for a minimum of 20 seconds.Turn the ignition on and using IDS check for PCM CMDTCs.Are PCM CMDTCs present and/or does the engine run-on for 5 seconds after powering down when the engine is running? No - repair is complete. Yes - perform the PCM Programmable Module Installation (PMI) routine. Refer to Workshop Manual (WSM), Section 418-01.
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TSB 14-0078INTELLIGENT ACCESS SMART UNLOCK INOPERATIVE - BUILT ON OR BEFORE 11/27/2013 Publication Date: Aprii 23, 2014 FORD: 2012-2014 Focus 2013-2014 C-MAX, Escape This article supersedes TSB 13-12-13 to add a production fix date and update the vehicle model years. ISSUE: Some 2012-2014 Focus, 2013-2014 C-Max and Escape vehicles equipped with Passive Entry-Passive Start (PEPS) and Intelligent Access (IA), and with a built on or before 11/27/2013 may exhibit a customer concern of intermittent IA Smart Unlock function at the left or right front door is inoperative. This may be due to a salt, water, dirt film which has developed on internal components of the exterior front door handle. ACTION: Follow the Service Procedure Steps to correct the condition. SERVICE PROCEDURE Do the power door locks function normally when using the remote control? Yes - proceed to Step 2. No - this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis. Does the IA Smart unlock the doors? Yes - this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis. No - proceed to Step 3. Remove the affected exterior front door handle. Refer to WSM, Section 501-14.Using a Torx T6 screwdriver, carefully remove the two (2) screws, and remove the front door antenna, and door locking sensor assembly. (Figures 1 and 2) Figure 1 - 14-0078 Figure 2 - 14-0078 Clean all parts using clear water, except the electrical connector, and dry using compressed air ensuring all moisture has been removed.Apply SONAX® Polymer Net Shield or equivalent to all inner surfaces of the exterior front door handle, all outer surfaces of the front door antenna and door locking sensor. (Figure 3) Figure 3 - 14-0078 Do not apply any of the product to the electrical connector. Allow the spray to dry for five (5) minutes.To install, reverse the removal procedure Steps 3 and 4.
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TSB 14-0085HF-35 TRANSMISSION FLUID LEAK AT DAMPER HOUSING TO TRANSMISSION CASE JOINT - RTV SEALANT FAILURE - BUILT ON OR BEFORE 12/1/2013 Publication Date: April 25, 2014 FORD: 2013 C-MAX 2013-2014 Fusion LINCOLN: 2013-2014 MKZ ISSUE: Some 2013 C-Max, 2013-2014 Fusion, MKZ Hybrid and Energi vehicles equipped with a HF-35 automatic transmission and built on or before 12/1/2013 may exhibit a transmission fluid leak at the damper housing to transmission case joint. This condition may be due to an adherence failure of the RTV. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Remove the transmission from the vehicle and separate the damper housing from the transmission case. Refer to the Workshop Manual (WSM), Section 307-01.Use Motorcraft® Silicone Gasket Remover to remove old RTV from the housing and case mating surfaces. Allow to dry.Use Motorcraft® Metal Surface Prep Wipes to clean and etch the mating surfaces. Allow to dry.Apply a bead of Motorcraft® Ultra Silicone Sealant and reassemble the transmission. Refer to WSM, Section 307-01.Install the transmission. Refer to WSM, Section 307-01.
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TSB 14-0151POWERTRAIN DRONING NOISE - ACTIVE NOISE CANCELLATION (ANC) Publication Date: August 18, 2014 FORD: 2013-2014 C-MAX ISSUE: Some 2013-2014 C-MAX Hybrid and C-MAX Energi vehicles may exhibit a loud, low frequency, droning powertrain type noise when the engine is running. The noise can be intermittent and may be heard mostly at specific speeds, RPM ranges, and vehicle loads, such as while driving up a hill or grade. The vehicle is equipped with ANC that uses the vehicle’s sound system to cancel out specific low frequency powertrain noises. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Have any aftermarket modifications been made to the audio system, speakers, headliner or has a non-factory roof opening panel been installed? Yes - this procedure does not apply. Any alteration of these components or the vehicle structure affects ANC system performance. Returning the vehicle to the original configuration is recommended. No - proceed to Step 2. Perform the audio control module (ACM) self-test to complete the speaker walk around test. Refer to Workshop Manual (WSM), Section 415-00.Did speaker walk around test successfully complete? Yes - proceed to Step 4. No - this procedure does not apply. Refer to WSM, Section 415-00 for normal diagnosis. Lower headliner only enough to access the ANC system microphones; being mindful not to disconnect the microphones. Refer to WSM, Sections 501-05 and 415-00.Verify ANC microphone harness routings are correct. Disconnect the driver side front microphone. Perform an IDS on-demand self-test on the digital audio control module C (DACMC). Did diagnostic trouble code (DTC) B116A-01 set in the DACMC? Yes - clear the DTC and reconnect the microphone. Proceed to Step 6. No - note which DTC set and proceed to Step 6. Disconnect the passenger side front microphone. Perform an IDS on-demand self-test on the DACMC. Did DTC B117A-01 set in the DACMC? Yes - clear the DTC and reconnect the microphone. Proceed to Step 7. No - note which DTC set and proceed to Step 7. Disconnect the rear passenger microphone. Perform an IDS on-demand self-test on the DACMC. Did DTC B13F5-01 set in the DACMC? Yes - clear the DTC and reconnect the microphone. Proceed to Step 8. No - disconnect the wire harness from the microphone and reposition the wire harness to connect the harness to the correct microphone, so the fault codes match the microphone position. Clear the DTC. Proceed to Step 8. Fully seal each microphone bezel to the headliner using 3M™ Super-Fast Adhesive. (Figure 1) Figure 1 - 14-0151 Reposition headliner. Refer to WSM, Section 501-05.
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