heyYoLetsGo

Just did the job today, thought these pics may help. I followed the youtube video posted on the previous page, and I needed to look at a transmission that had been pulled out to get a better idea of where the fill plug I used was located. I also needed some pvc pipe for some leverage.

I picked up the car yesterday and it has been driving just fine since. Yes, as far as I know the pump is in the gas tank. I ended up paying about $840: $313 for the pump assembly, about $13 for the gasket ($7.31 on parts.ford.com), about $15 for "shop supplies", $440 for labor (4 hours) and tax. They were going to charge me more for the pump if I hadn't showed them the price online and brought up that I paid extra for overnight shipping and still ended up waiting almost a week for the repair. As far as the labor goes, I called two other Ford dealerships and they also quoted me 4 hours to replace the fuel pump. I am hoping to get to another 2-3 years out of this car without too many issues as I do drive a lot each year.

I am very thankful I found this post, so I wanted to add my experience with a similar situation to that of tracks_II with my 2013 C-Max SE with about 110,000 miles. A couple of days ago I was traveling down I-95 at about 70 mph on cruise control when the "Stop Safely Now" indication appeared. I was easily able to move to the shoulder, stop, and turn off the car. I checked under the hood to look at fluids and see if anything looked obviously wrong (I am a novice with cars). Everything looked normal, so I started up again and slowly moved down the shoulder at about 15 mph (on electric) with the plan to get to the nearest exit. Not long after, I noticed the hybrid battery charge going down, and then the "Stop Safely Now" indication came on again. Pressing on the gas pedal did nothing, so I obviously came to a stop and turned off the car. I turned it on one more time - this time it seems the gas engine kicked in right away but sounded and felt like it was struggling/puttering. After a few seconds, the "Stop Safely Now" indication returned and the engine stopped. I got it towed to a Ford Dealership that was luckily only about 15 minutes away. At the dealership, they tried to start the car again and the same thing happened with the struggling/puttering and stopping while it was parked. The dealership got to it the following morning and concluded it was the fuel pump. They read two DTCs: P0316 and P1A0C. Said they tested the pump and got no pressure on the gauge. They said that something similar had happened to a C-Max in the past and it took them 5 days to diagnose it. I am still waiting for the Motorcraft Sender and Pump Assembly to arrive from MI since no dealership in FL had one, so I will see if indeed it really is the issue. They quote 4 hours of labor, about $360 for the Pump and Sender emergency shipped, and $13 for a gasket. I will update after I pick up the car.