Hello, first post here. Great forum, didn't see anything around this question:
I bought a high mileage 2016 C-Max Hybrid SEL in the fall, and will be nearing the 100k mile mark as well as crossing the six year warranty expiration soon. (By the way, is it six years counted from "Vehicle manufactured and shipped to original dealer" late 2015 or from "vehicle sold" mid 2016?)
The car works fine, and we're getting 37 MPG with some trips into the 50MPG region, but is very hard to run without the ICE starting up all the time. It would be good to compare notes with someone else: is my Hybrid battery dying, and if so, how easy is it to get it replaced under warranty?
Even with the Hybrid battery over half, or even near full, I can barely leave a red light without the ICE kicking in. I accelerate softly, stay under 1 bar out of 3 on the available electric Power meter, still the ICE surges up. If on the other hand, I press the accelerator lightly enough to not get the ICE started, I'm guaranteed some honking horns, and barely get to 10-15mph before the next red light.
Is there a comparison or a test I can run, or some diagnostic the Ford dealership can run? Does anyone else have the experience to say "that sounds right" or "that sounds off" – I've only ever driven this one C-max.
In short, does anyone have experience with asking for/receiving a new Hybrid battery under warranty?
Thanks!