olyMaxman

Got the Max back the next day. They found the electric locking mechanism was malfunctioning. They have it closed for now so I can feel secure and drive the car. They had to order a new locking mechanism from the factory as the parts depots do not have it yet. Should take about a week they say. I will let you know more as this unfolds. I had to actually explain to the female service writer how the lock worked as she wanted to send me to a body shop to have the hatch fixed. UGH They do not know much about these cars yet.

I have had similar trials getting the rear hatch to open. I think I have finally gotten the trick to the opening as others have stated. There certainly is a learning curve to such a simple sounding item. Last night the hatch actually would not lock closed despite multiple tries. Took to dealer today. They have it overnight to see why it will not lock down. The light stays on saying the hatch is open and it rattles when driving. I will let you know what is happening when I find out, hopefully tomorrow.