Bill-N Posted May 28, 2013 Report Share Posted May 28, 2013 Anyone? Quote Link to comment Share on other sites More sharing options...
ceemax71 Posted May 28, 2013 Report Share Posted May 28, 2013 Technical Service Bulletin, a communication from Ford that addresses a known problem. The TSB describes the service procedure that needs to be done. The owner might have to prove to the dealer that the problem exists before Ford will pay for the parts & labor. TSB's are identifed by a title similar to "TSB 13-5-20" that indicates that it is the 20th TSB issued in May of 2013. See this article regarding TSB's. Field Service Action. The owner should get a letter from Ford to bring the vehicle in for the service procedure. Ford automatically pays for the parts & labor without the owner needing to prove the problem exists.An FSA can also include safety-related recalls required by the NHTSA or initiated by Ford. There are likely other subtle differences only known to the dealer and Ford. There is also a third communication called a Special Service Message (SSM). This is information from Ford acknowledging a possible problem, but the solution has not been determined or the problem may be due to unusual circumstances. See this SSM link. Sometimes the SSM is followed by a TSB or FSA that resolves the issue. fotomoto and MikeB 2 Quote Link to comment Share on other sites More sharing options...
Adair Posted May 28, 2013 Report Share Posted May 28, 2013 Thanks ceemax71, that's very helpful! Quote Link to comment Share on other sites More sharing options...
Bill-N Posted May 28, 2013 Author Report Share Posted May 28, 2013 Technical Service Bulletin, a communication from Ford that addresses a known problem. The TSB describes the service procedure that needs to be done. The owner might have to prove to the dealer that the problem exists before Ford will pay for the parts & labor. TSB's are identifed by a title similar to "TSB 13-5-20" that indicates that it is the 20th TSB issued in May of 2013. See this article regarding TSB's. Field Service Action. The owner should get a letter from Ford to bring the vehicle in for the service procedure. Ford automatically pays for the parts & labor without the owner needing to prove the problem exists.An FSA can also include safety-related recalls required by the NHTSA or initiated by Ford. There are likely other subtle differences only known to the dealer and Ford. There is also a third communication called a Special Service Message (SSM). This is information from Ford acknowledging a possible problem, but the solution has not been determined or the problem may be due to unusual circumstances. See this SSM link. Sometimes the SSM is followed by a TSB or FSA that resolves the issue. Thank you. An additional question: to whom are TSB and SSM addressed? I presume TSB is dealer only. What about SSM? Cheers. Quote Link to comment Share on other sites More sharing options...
ceemax71 Posted May 28, 2013 Report Share Posted May 28, 2013 SSM's are are only issued to dealers. Quote Link to comment Share on other sites More sharing options...
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