ceemax71 Posted August 23, 2013 Report Share Posted August 23, 2013 (edited) I just saw this outstanding field service action on http://www.etis.ford.com/ 13B10 - FUEL ECONOMY CUSTOMER SATISFACTION Edited August 26, 2013 by ceemax71 Quote Link to comment Share on other sites More sharing options...
DaveofDurham Posted August 23, 2013 Report Share Posted August 23, 2013 I just saw this outstanding field service action on http://www.etis.ford.com/ 13B10 - FUEL ECONOMY CUSTOMER SATISFACTION Is this the $550/$325? Quote Link to comment Share on other sites More sharing options...
Adair Posted August 23, 2013 Report Share Posted August 23, 2013 This is on mine..... 12M02 - SYNC WITH MYFORD/MYLINCOLN TOUCH - WARRANTY EXTENSION COVERING ACCESSORY PROTOCO L INTERFACE MODULE (APIM)13B10 - FUEL ECONOMY CUSTOMER SATISFACTION Quote Link to comment Share on other sites More sharing options...
ceemax71 Posted August 23, 2013 Author Report Share Posted August 23, 2013 (edited) Is this the $550/$325?Yes, this is the goodwill payment of $550/$325. (Edited on 24 Aug 2013)There is also another outstanding FSA 13B09 that is to have the dealer replace all of the C-Max window stickers on all of the unsold cars still on the lot. The factory changed to the new window stickers (45 MPG City, 40 MPG Highway, 43 MPG Combined) on August 18, 2013 Aug 23 2013 6512 -Announcing Field Service Action 13B10Customer Satisfaction Program 13B10 - Certain 2013 C-MAX Hybrid Vehicles - Fuel Economy Customer Satisfaction has been posted to FMCDealer.com. Edited August 25, 2013 by ceemax71 Quote Link to comment Share on other sites More sharing options...
MI C-max Posted August 23, 2013 Report Share Posted August 23, 2013 (edited) Just saw it on mine too. Edited August 23, 2013 by MI C-max Quote Link to comment Share on other sites More sharing options...
DaveofDurham Posted August 23, 2013 Report Share Posted August 23, 2013 This FSA might just be that the dealer has to replace all of the C-Max window stickers on all of the cars still on the lot. Since our cars are already off the lot and on the road, I don't think a replace the window sticker action would appear on ETIS for our cars. Quote Link to comment Share on other sites More sharing options...
ceemax71 Posted August 23, 2013 Author Report Share Posted August 23, 2013 Since our cars are already off the lot and on the road, I don't think a replace the window sticker action would appear on ETIS for our cars.I agree. Quote Link to comment Share on other sites More sharing options...
fbov Posted August 23, 2013 Report Share Posted August 23, 2013 Yes, but Ford may be required to provide an updated EPA rating sticker to the owner... Quote Link to comment Share on other sites More sharing options...
DaveofDurham Posted August 23, 2013 Report Share Posted August 23, 2013 Yes, but Ford may be required to provide an updated EPA rating sticker to the owner... Ford is already going to be sending owners/lessees checks which will likely be accompanied by an explanatory, perhaps even somewhat apologetic, cover letter - so if EPA or DOT compels them to provide an updated rating I hope Ford is allowed to do that in the same mailing as the check. Quote Link to comment Share on other sites More sharing options...
mnrobitaille Posted August 23, 2013 Report Share Posted August 23, 2013 (edited) I looked up info on http://www.etis.ford.com/home.do & noticed that I had two Outstanding Field Service Actions listed. 12M02 - SYNC WITH MYFORD/MYLINCOLN TOUCH - WARRANTY EXTENSION COVERING ACCESSORY PROTOCO L INTERFACE MODULE (APIM)13B10 - FUEL ECONOMY CUSTOMER SATISFACTION Any idea what 12M02 is about?? They are listed via ETIS, but when I check http://owner.ford.com I do not see anything listed. Edited August 23, 2013 by mnrobitaille Quote Link to comment Share on other sites More sharing options...
fotomoto Posted August 23, 2013 Report Share Posted August 23, 2013 12M02 is an extended warranty out to 5 years on the sync system. Quote Link to comment Share on other sites More sharing options...
MI C-max Posted August 23, 2013 Report Share Posted August 23, 2013 It would make sense that this is how they would track the $550/$325 payments. They enter 13B10 for every C-max VIN produced prior to the day they made the announcement. If the Dealer puts a new sticker with the 45/40 EPA rating an a C-max, they would go and remove 13B10 from that VIN via the Dealerships Service website. After all the Dealers have replaced the stickers in the vehicles they have on the lot, then Ford would know they need to issue a check for the remaining VINs that still have 13B10 in their "to-do" list in the Ford ETIS. hybridbear 1 Quote Link to comment Share on other sites More sharing options...
MI C-max Posted August 23, 2013 Report Share Posted August 23, 2013 (edited) I just jumped on Ford.com and searched for C-max vehicle near me, then checked out the window sticker for one of them - You'll notice it has the new EPA 45/40 fuel ratings on the window sticker. I then went to Ford EITS and entered the VIN for that vehicle. The Vehicle Summary does NOT have 13B10 on it - Edited August 23, 2013 by MI C-max fotomoto and hybridbear 2 Quote Link to comment Share on other sites More sharing options...
slampro Posted August 24, 2013 Report Share Posted August 24, 2013 Our window sticker says 47/47/47. It shows build date of 7/18. The sticker on the driver door says 7/13. Ford said we don't qualify for the $550. When we got the car the dealer dated it for 8/16. Not sure what gonna happen. But this doesn't sound good for us. lol This is what etis says. Outstanding Field Service Actions12A04 - SYNC WITH MYFORD/MYLINCOLN TOUCH - APPLICATION PERFORMANCE UPGRADE13B09 - MONRONEY LABEL UPDATE Quote Link to comment Share on other sites More sharing options...
Tom Posted August 24, 2013 Report Share Posted August 24, 2013 I just drove to Hagerstown, Md. and back to Bethesda, Md., a distance of 120 miles. Got 49.5 MPG with AC running all of the time. My question is: Will the computer update improve my city millage? I have seen comments on the frorm to the effect that the update is only for highway millage. Quote Link to comment Share on other sites More sharing options...
homestead Posted August 25, 2013 Report Share Posted August 25, 2013 I just drove to Hagerstown, Md. and back to Bethesda, Md., a distance of 120 miles. Got 49.5 MPG with AC running all of the time. My question is: Will the computer update improve my city millage? I have seen comments on the frorm to the effect that the update is only for highway millage.According to EPA data update only improves city driving not highway. YMMV Quote Link to comment Share on other sites More sharing options...
ceemax71 Posted August 25, 2013 Author Report Share Posted August 25, 2013 This is some information from the dealer bulletin for FSA 13B10: FSA 13B10 does not provide any vehicle modifications or software updates. It is the goodwill payment of $550 for retail customers who bought their vehicle and $325 for retail customers who leased their vehicle.The payments are estimated to be mailed directly to customers by the end of September.Goodwill payments to fleet customers will be handled by the Ford Fleet Sales Team. There is also another outstanding field service action (13B09) that is to have the dealer replace the window stickers on the unsold C-Max's still on the lot. The factory changed to the new window stickers (45 MPG City, 40 MPG Highway, 43 MPG Combined) on August 18, 2013 hybridbear and obob 2 Quote Link to comment Share on other sites More sharing options...
mtb9153 Posted August 25, 2013 Report Share Posted August 25, 2013 Here's what my Ford ETIS says is outstanding so does this mean still after day trip to Frontier Ford? Outstanding Field Service Actions12M02 - SYNC WITH MYFORD/MYLINCOLN TOUCH - WARRANTY EXTENSION COVERING ACCESSORY PROTOCO L INTERFACE MODULE (APIM)13B10 - FUEL ECONOMY CUSTOMER SATISFACTION Quote Link to comment Share on other sites More sharing options...
ceemax71 Posted August 25, 2013 Author Report Share Posted August 25, 2013 Here's what my Ford ETIS says is outstanding so does this mean still after day trip to Frontier Ford? Outstanding Field Service Actions12M02 - SYNC WITH MYFORD/MYLINCOLN TOUCH - WARRANTY EXTENSION COVERING ACCESSORY PROTOCO L INTERFACE MODULE (APIM)13B10 - FUEL ECONOMY CUSTOMER SATISFACTIONNeither one of these outstanding field service actions require a trip to your dealer. 12M02 is the SYNC 5 year warranty extension. I believe it now provides free SYNC software updates if you do not want to do the update yourself. 13B10 is the goodwill payment which is supposed to be done by mail. Quote Link to comment Share on other sites More sharing options...
MadManMoon Posted August 25, 2013 Report Share Posted August 25, 2013 Uh-oh...ETIS shows 13B09 (MONRONEY LABEL UPDATE) for my VIN. That better be a mistake! I took delivery on August 7, before this was ever mentioned. If my dealership screws me out of the $550, there will be heck to pay! :( Quote Link to comment Share on other sites More sharing options...
slampro Posted August 25, 2013 Report Share Posted August 25, 2013 Uh-oh...ETIS shows 13B09 (MONRONEY LABEL UPDATE) for my VIN. That better be a mistake! I took delivery on August 7, before this was ever mentioned. If my dealership screws me out of the $550, there will be heck to pay! :(This is not dealer issue. This is done directly by Ford. Your dealer maybe able to help you with it. When I discussed the refund at our purchase, the field bulletins had not yet been released. They didn't know what to do about it. We decided the best option would be to date the sale for 7/16. The day of the press notice, the same day the car hit the lot. Not sure what will happen, but we are going to try and get it. You purchased prior to all this so even if we don't get it, you should. But this is NOT a dealer issue. This is a directive from Ford. Quote Link to comment Share on other sites More sharing options...
ceemax71 Posted August 25, 2013 Author Report Share Posted August 25, 2013 Since this is a "goodwill" payment by Ford, I would think that the vehicle would qualify for the payment if the window sticker still showed 47/47/47 MPG when the vehicle was delivered. You might want to hang onto your window sticker if that is the case. Quote Link to comment Share on other sites More sharing options...
JohnnOhio Posted August 25, 2013 Report Share Posted August 25, 2013 Ordered mine in Feb. and took delivery in March. Mine says 47 47 47. They never put the thing on my car so no hard copy of it, but I do have a pdf of the online one when it was given it's VIN. Quote Link to comment Share on other sites More sharing options...
ceemax71 Posted August 25, 2013 Author Report Share Posted August 25, 2013 The bulletin says the customer can call the Customer Relationship Center at 1-800-392-3673 (press 4) to inquire about eligibility and status regarding the goodwill payment. I tried the number but got a recording to call during regular business hours. Quote Link to comment Share on other sites More sharing options...
slampro Posted August 25, 2013 Report Share Posted August 25, 2013 I plan on checking into it in a few weeks, after the dust settles. Our sticker says 47/47/47, we have the hard copy. We have the 13B10 on etis. We will either get it or not. Was never counting on it, or expected it. So if we get it, it will be Christmas money. hybridbear 1 Quote Link to comment Share on other sites More sharing options...
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