marshtex2 Posted January 31, 2014 Report Share Posted January 31, 2014 Twice yesterday the ignition switch on my basic C-Max SE would not let the key be inserted. I tried moving the steering wheel every which way, then turning it strongly in one direction and then it let the key go in. It occurred a second time about an hour later and nothing I could do with the steering wheel helped. I opened the door, no help, Then, frustrated and wiggling the steering I thought an inconsequental bit the ingnition block relaxed and let the key in. Anyone have a solution to this? It gets desperate very quickly. Quote Link to comment Share on other sites More sharing options...
FordService Posted January 31, 2014 Report Share Posted January 31, 2014 Twice yesterday the ignition switch on my basic C-Max SE would not let the key be inserted. I tried moving the steering wheel every which way, then turning it strongly in one direction and then it let the key go in. It occurred a second time about an hour later and nothing I could do with the steering wheel helped. I opened the door, no help, Then, frustrated and wiggling the steering I thought an inconsequental bit the ingnition block relaxed and let the key in. Anyone have a solution to this? It gets desperate very quickly. Hi marshtex2, I recommend taking your C-Max to your dealer for a diagnosis. Once you've got an appointment set up, send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll look into it. :) Ashley marshtex2 1 Quote Link to comment Share on other sites More sharing options...
mtb9153 Posted January 31, 2014 Report Share Posted January 31, 2014 Ashley is that buzzing sound coming out from under my CMax normal when I first push the start button? Don't remember it when I first bought it in September of '12 ;) Quote Link to comment Share on other sites More sharing options...
marshtex2 Posted February 1, 2014 Author Report Share Posted February 1, 2014 This morning the ignition key was working just fine when I went to the Ford dealer with the story and complaint. They had not heard of this problem. The service guy contacted Ford tech on the subject. The shop guys checked it out and could find nothing wrong. I was told that the steering wheel lock does not involve the key insertion so moving the steering wheel couldn't influence getting the key in. The closure where the key goes in is simple mechanical and not a programmable thing. It is a matter of luck. Back home I got a little flat blade screwdriver and it easily slips into the slot and looks like it could be jiggled into it an get it to open if it jams again; a tool riding with me now. Quote Link to comment Share on other sites More sharing options...
mtb9153 Posted February 1, 2014 Report Share Posted February 1, 2014 boy what a story and a mess for what you paid for your car. heck of a deal when you have to make do and improvise to make things work. Quote Link to comment Share on other sites More sharing options...
FordService Posted February 3, 2014 Report Share Posted February 3, 2014 Ashley is that buzzing sound coming out from under my CMax normal when I first push the start button? Don't remember it when I first bought it in September of '12 ;) mtb9153, It is hard to diagnose your concern without being able to take a look, which is why your dealer is in the best position to check this out for you. I recommend making an appointment with them, just to be sure. This morning the ignition key was working just fine when I went to the Ford dealer with the story and complaint. They had not heard of this problem. The service guy contacted Ford tech on the subject. The shop guys checked it out and could find nothing wrong. I was told that the steering wheel lock does not involve the key insertion so moving the steering wheel couldn't influence getting the key in. The closure where the key goes in is simple mechanical and not a programmable thing. It is a matter of luck. Back home I got a little flat blade screwdriver and it easily slips into the slot and looks like it could be jiggled into it an get it to open if it jams again; a tool riding with me now. marshtex2, I got your PM this morning and sent your info to your CSM. They'll call with next steps for you. Ashley Quote Link to comment Share on other sites More sharing options...
marshtex2 Posted February 7, 2014 Author Report Share Posted February 7, 2014 Thanks again, Ashley. I did get a call. Advice was to not try more to get the key in, call road svc, get hauled to the dealer so their guys can see it in the failed mode and work on it from there. Quote Link to comment Share on other sites More sharing options...
FordService Posted February 7, 2014 Report Share Posted February 7, 2014 Thanks again, Ashley. I did get a call. Advice was to not try more to get the key in, call road svc, get hauled to the dealer so their guys can see it in the failed mode and work on it from there. Thanks for the update, marshtex2! Let me know if you end up having to take it in. Ashley Quote Link to comment Share on other sites More sharing options...
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