jvillerot14 Posted April 16, 2016 Report Share Posted April 16, 2016 I tried to update my 2014 SEL tonight to version 3.8, however once the install was finished it said I had installed Gen 2. Version 3.7. I am confused, did I do something wrong? Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 20, 2016 Report Share Posted April 20, 2016 Hi jvillerot14, I'd like to help! Can you go to the vehicle and check the CCPU S/W version? To check your software version: 1. Press the GEARS icon at the bottom of the screen.2. Select HELP on the left.3. Select SYSTEM INFORMATION in the middle.4. The CCPU will be listed on this screen. Get back to me when you get a chance. Shaay Quote Link to comment Share on other sites More sharing options...
jvillerot14 Posted April 20, 2016 Author Report Share Posted April 20, 2016 My CCPU version is 3.08.15128.EA.10_PRODUCT Thanks!! Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 21, 2016 Report Share Posted April 21, 2016 That's perfect, jvillerot14. Your vehicle is currently running version 3.8. Have you had the chance to confirm your successful update by uploading the .xml file: http://owner.ford.com/how-tos/sync-technology/myford-touch/software-updates/how-to-report-a-successful-sync-installation.html Shaay Quote Link to comment Share on other sites More sharing options...
jvillerot14 Posted April 21, 2016 Author Report Share Posted April 21, 2016 Great! Thank you. I was just confused because it said something else. I have not been able to confirm my successful update. I receive an error when I try. Quote Link to comment Share on other sites More sharing options...
scottwood2 Posted April 21, 2016 Report Share Posted April 21, 2016 Question: Looking at the instructions, it states a "USB drive" and then states "SD card". Can I use a USB thumb drive? From instructions:"Please note you will need a USB drive in order to proceed. This update is compatible with A3, A4, A5, A6 and A7 SD cards only" Thx Quote Link to comment Share on other sites More sharing options...
raadsel Posted April 21, 2016 Report Share Posted April 21, 2016 Question: Looking at the instructions, it states a "USB drive" and then states "SD card". Can I use a USB thumb drive? From instructions:"Please note you will need a USB drive in order to proceed. This update is compatible with A3, A4, A5, A6 and A7 SD cards only" Thx Yes. I used a thumb drive to update my car. Quote Link to comment Share on other sites More sharing options...
rjam Posted April 22, 2016 Report Share Posted April 22, 2016 I had a problem reporting the update. Ran the vehicle health report and the problem was solved. Quote Link to comment Share on other sites More sharing options...
jvillerot14 Posted April 22, 2016 Author Report Share Posted April 22, 2016 I finally got it to report the update after I tried a different computer. Quote Link to comment Share on other sites More sharing options...
scottwood2 Posted April 22, 2016 Report Share Posted April 22, 2016 Yes. I used a thumb drive to update my car.Thx Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 22, 2016 Report Share Posted April 22, 2016 Great! Thank you. I was just confused because it said something else. I have not been able to confirm my successful update. I receive an error when I try. I finally got it to report the update after I tried a different computer. Anytime! Trying another computer was a great option. If you have any additional questions in the future, don't be shy. :) Question: Looking at the instructions, it states a "USB drive" and then states "SD card". Can I use a USB thumb drive? From instructions:"Please note you will need a USB drive in order to proceed. This update is compatible with A3, A4, A5, A6 and A7 SD cards only" Thx Thx Hi scottwood2, raadsel is correct. The update has to be done on a USB. The SD card is only for navigation. It's explaining that you will need at least an A3 card to work with the latest software version. You can locate your navigation SD card in the center console to check. Shaay Quote Link to comment Share on other sites More sharing options...
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