rjam Posted November 2, 2016 Report Share Posted November 2, 2016 The leather seats on my 2015 CMAX which is not quite a year old are lacking bolster to keep the shape of the seat. The leather either stretched or the foam filler shrunk. The seet has wrinkled leather. looks terrible and I expect will crack at some point. Took it to my dealer. They took photos and sent tonFord for a warranty ok. Ford said fix it by taking off the clips and retightening the leather. Made apt to have it done. After a half day they said all done. The seats dont look a whole lot better. I had a 2013 Cmax with same seats and over 59k and they still held the shape. Think Ford Should just replace the covers. Sad! Not. happy camper" Quote Link to comment Share on other sites More sharing options...
obob Posted November 2, 2016 Report Share Posted November 2, 2016 (edited) To me there is an implicit assumption that leather seats will be a source of pleasure, not frustration. Sounds to me Ford needs to fix that seat right, not some partial kludge. Edited November 2, 2016 by obob Quote Link to comment Share on other sites More sharing options...
scottwood2 Posted November 3, 2016 Report Share Posted November 3, 2016 Maybe you already stated it but does Ford know you are unhappy with the repair? Maybe talk to the area rep? Maybe a Ford person can help you out on this forum? Hope they can help you out. Quote Link to comment Share on other sites More sharing options...
ls973800 Posted November 3, 2016 Report Share Posted November 3, 2016 If I'm not mistaken, there was actually some type of TSB or customer satisfaction program regarding the leather seats on some C-Max vehicles. I think 2015 models were included in it. Try doing a search for it on the board here and on the Energi forum. If I get time later, I'll also see if I can find it. Quote Link to comment Share on other sites More sharing options...
ls973800 Posted November 3, 2016 Report Share Posted November 3, 2016 (edited) Didn't take long at all to find what I was thinking about. This is for cracking of the leather on the booster part of the seat. Perhaps your dealer can get the seats repaired using this corrective action. When you open the link below, scroll up to the first post. TSB-15-0129 http://fordcmaxhybridforum.com/topic/5327-tsb-15-0129-cracked-leather-seat-cushion/?hl=%2Bleather+%2Bseats&do=findComment&comment=61426 Edited November 3, 2016 by ls973800 obob 1 Quote Link to comment Share on other sites More sharing options...
rjam Posted November 3, 2016 Author Report Share Posted November 3, 2016 Thanks for the encouragement and great helps. I have let my local dealer know. Will keep you all posted! Quote Link to comment Share on other sites More sharing options...
plus 3 golfer Posted November 3, 2016 Report Share Posted November 3, 2016 :needphotos: Pics might get the attention of Ford (via their site reps) and pics are especially worth it for others that may have a similar issue. obob 1 Quote Link to comment Share on other sites More sharing options...
rjam Posted November 8, 2016 Author Report Share Posted November 8, 2016 Update. I took the car to my dealer. Ford had them take the seat clips off and tighten rhe leather by pulling it tight and refastening the clips. Did some good but still was not right. Took it back today and Kendall Ford took another set of pictures and emailed them to Ford. Within a half hour Ford said to replace the seat cussion. Great service. Cannot ask for any better than that! obob 1 Quote Link to comment Share on other sites More sharing options...
ls973800 Posted November 8, 2016 Report Share Posted November 8, 2016 :2thumbs: Glad to hear you finally got it taken care of to your satisfaction! scottwood2 1 Quote Link to comment Share on other sites More sharing options...
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