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Stop safely now


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41 replies to this topic

#21 OFFLINE   CassidyB

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Posted 12 February 2013 - 02:11 PM

Modulator arrived yesterday.. But they are having programming issues.. That's all I know for now. The part was "back ordered" one day, at the dealer the next. Once the issue is resolved, I will post more info about the problem.







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#22 OFFLINE   jld

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Posted 12 February 2013 - 08:59 PM

On Feb. 7th went to start C-Max. Red triangle with "stop safely now" message came up and C-Max would not start. Tried to start 6 or 7 times and finally started. Has run fine since. Called dealer and made appointment to bring it in today and they didn't seem concerned about driving it until then. Called later today and said they were waiting for information from Ford headquarters to determine which modulator was defective. After determining this, the modulator would be replaced and everyting reprogrammed. Don't know any more than that at this point, but there was another problem on Jan. 22nd. Went to start C-Max and everything electrical was dead and C-Max would not start. Called dealer and said to have C-Max towed. Towed  C-Max to dealer and diagnosis was 12V battery would not hold charge. Battery was replace and C-Max ran fine until incident on Feb. 7th. Don't know if the two problems are related, but kind of doubt it. We both like our C-Max and driving it is a pleasurable experience. Hope this is just a bump in the road and everything will be smooth sailing after this. Got our C-Max Nov. 20, the next day after delivery to the dealer, so it is probably an early Nov. build. Will check on that later. Even with these problems would recommend the C-Max. Probably just some of the bugs that always pop up when a new model starts production.
 


#23 OFFLINE   Laurel

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Posted 12 February 2013 - 09:56 PM

You have an excellent optimistic attitude jld.  I hope you and Cassidy get the problems fixed asap.  Did you happen to mention to them about Cassidy's situation and how they didn't want him to drive it at all due to danger if he got into a wreck?



#24 OFFLINE   roninsd

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Posted 13 February 2013 - 12:45 AM

Laurel, your car is Canadian, right? That means it has to be nice to you.  Don't worry, it won't let you down!



#25 OFFLINE   CNCGeek

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Posted 13 February 2013 - 06:38 AM

CNC....dude - your car and my Max probably shared the same assembly line, October baby - so far, aside from MFT, no major issue at all  :) 

 

Cassidy - thanks for the update. Wow, this sounds like a major concern so thanks for posting it here and letting us all know.

Oops, I must have been smoking something.  I just checked and mine was built in August, I bought it in October so I should have known better :doh:  Aside from a dead 12v battery, I've not had any major problems either.

 

With JLD's similar sounding problem with the dead battery also, I wonder if the two (12v battery + module) are somehow related (not suggesting that is the sole cause of dead 12v batteries).  It would be great to know exactly what the module / modulator is that Cassedy and JLD have/had problems with.



#26 OFFLINE   Laurel

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Posted 13 February 2013 - 12:28 PM

Laurel, your car is Canadian, right? That means it has to be nice to you.  Don't worry, it won't let you down!

Tip is Canadian and is a very good car--very polite and reserved LOL.  I wonder if some of the dead battery issues and "stop safely now" are software issues?


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#27 OFFLINE   CassidyB

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Posted 13 February 2013 - 04:16 PM

The "control assembly module" has been installed,...things reprogrammed. The service manager wants to drive the car for two days to ensure the issue is resolve.. If better not have any dents/scratches when I pick it up. Saw a red C-max today at the grocery store and they were parked at the end of the parking lot.. Just like I normally do..

#28 OFFLINE   jld

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Posted 13 February 2013 - 05:15 PM

Laurel, no I didn't mention Cassidy's situation. I didn't want to have any influence on them coming up with a preconceived notion of what the problem was, and just wait and see what they came up with. In the meantime before we took the C-Max into the dealer we just drove a couple of short trips to the store and tried to be very very careful. :)  Waiting for an update from dealer, but have heard nothing as of today, Feb. 13th. Last communication they did say, as in Cassidy's case, that after pinpointing the bad module, replacing it, and reprogramming they would have to drive the C-Max  for a short period of time to check things out and make sure everything is up to par. My wife has said, as did Cassidy, that if they put too many miles on the C-Max or put a dent or scratch on it they will hear about it.  :rant:Will report back when more info is available.        


Edited by jld, 13 February 2013 - 05:21 PM.


#29 OFFLINE   DaveofDurham

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Posted 13 February 2013 - 08:09 PM

When you got the "stop safely now" message and went to the dealer did they get a problem code on their diagnostic computer?


Edited by DaveofDurham, 13 February 2013 - 08:20 PM.


#30 OFFLINE   CassidyB

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Posted 14 February 2013 - 05:15 PM

DaveofDurham... They did on mine... Latest update...they broke a seatbelt while putting my car back together.. Waiting on the part..

#31 OFFLINE   jld

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Posted 14 February 2013 - 05:39 PM

Picked up C-Max today, Feb. 14th. After much communicating back and forth between dealer and Ford headquarters, running scans,  and 60 miles of test driving, it was concluded that "stop safely now" message was a result a defective 12V battery which was replaced in late January. Supposedly the only code that showed up on the scan was the bad battery code which was still in the history.  I mentioned the forum and that one member had the same message and it was a result of a defective modulator which resulted in a dangerous situation with high voltage being present and endangering first responders after an accident. They said that was very possible as the "stop safely now" message covers many possible electrical issues, but the scan didn't show a problem in that area with our C-Max. Guess for now I will go along with that explanation and see how things go. It does seem odd that there was a time lapse of several days between the battery problem and the "stop safely now" message. However, since I know virtually nothing about the inner workings of the C-Max I am not in a very good position to debate them on the cause of the "stop safely now" message. :cry:   At any rate, my wife is very happy to have her C-Max back. And as everyone knows, when the wifey's happy, everyones happy! :)
 

 



#32 OFFLINE   grotuk

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Posted 10 April 2013 - 08:25 PM

Hi everyone!

 

It seems that we have found yet another CMax with the Stop Safely Now issue. It's a brand new car, just 2 months old although it was manufactured at the end of last year.

 

A couple of weeks ago the problem showed up and we brought it to the dealership for repairing. The car works some time after being forced to stop.. so they couldn't figure out what was the issue. They reprogrammed a bunch of things over the weekend and returned the car. It worked fine for a day, and the next day we were prompted with the same issue. Back to the dealership. This time they found a bunch of small issues. Apparently one of the electrical modules was in bad condition and they have replaced and reprogrammed. After a week at the service center, we picked up the car yesterday and today my partner has called me that she is stuck on the road with the same issue.

 

I'm wondering if any of you saw the problem again or if this one was fixed. How many times can they try to fix it before we call it lemon?

 

This is the first time I buy a new car and it's showing up to be a nightmare.



#33 OFFLINE   Adair

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Posted 10 April 2013 - 08:32 PM

Grotuk, I'm so, so sorry that this is still plaguing you! You said that the car worked for some time after being forced to stop......how long?

 

I just got that message this Sunday, after starting the car in a parking lot. But I turned it off and it started immediately, and every time since. 

 

Mine was also built in late 2012, November 24 to be exact.

 

I certainly hope your dealership can get this resolved. Have you shared with them the info from other posters with the same problem? It may point them in a direction they had not thought of.

 

Please keep us posted, and know that we all wish you a speedy resolution!



#34 OFFLINE   grotuk

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Posted 11 April 2013 - 10:46 PM

I spoke today with the Customer Care Manager of the region (super nice guy and super apologethic about the situation). Ford Corporate is working with the dealership to figure out what's the root cause of our issue.

 

Apparently, they seem to have identified the battery (the big one, not the 12V one) as the defective piece and they are going to replace it. It's going to take between one and 2 weeks to get the car. I hope that this is the one...otherwise I think I'm going to try to get a replacement.

 

I will know more tomorrow and I will post you!



#35 OFFLINE   Ago

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Posted 22 September 2015 - 10:50 AM

I had three times of this problem (a sign says "stops safely now") this week. first time, it stopped in front of a traffic light. second time, when i pulled off from my garage, the third time was in front of a bank. the experience was scary when stopped at mid of the road. the whole car just lost its power. you cannot turn it on and lost control. It even slides back. I did not do anything to it. after few minutes then it will come back on. but I just so afraid to drive it again. Called dealer service dept and they cannot take it in to check until more than a week later which i think it is a ridiculous response for a safety issue of a car. and it is only 14 months after i bought it.  



#36 OFFLINE   fbov

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Posted 22 September 2015 - 11:24 AM

This is a job for Ford Service!

 

No, not the dealer, the Ford rep on the C-Max forum, aka "fordservice." Meagan was posting yesterday... this is exactly the kind of thing they do.

 

Frank



#37 OFFLINE   FordService

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Posted 22 September 2015 - 12:46 PM

I had three times of this problem (a sign says "stops safely now") this week. first time, it stopped in front of a traffic light. second time, when i pulled off from my garage, the third time was in front of a bank. the experience was scary when stopped at mid of the road. the whole car just lost its power. you cannot turn it on and lost control. It even slides back. I did not do anything to it. after few minutes then it will come back on. but I just so afraid to drive it again. Called dealer service dept and they cannot take it in to check until more than a week later which i think it is a ridiculous response for a safety issue of a car. and it is only 14 months after i bought it.  

 

 

Hi Ago,

 

When you called your dealer, did you go ahead and schedule the appointment? Please let me know, along with your mileage, and I'll check out some options.

 

This is a job for Ford Service!

 

No, not the dealer, the Ford rep on the C-Max forum, aka "fordservice." Meagan was posting yesterday... this is exactly the kind of thing they do.

 

Frank

 

Thanks for the shout, fbov! The dealer's in the best position to diagnose concerns, as I'm not a technician or hands on. :)

Meagan



#38 OFFLINE   JSano19

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Posted 21 July 2017 - 09:33 AM

Just wanted to throw in my (ongoing) experience with the "Stop Safely Now" issue with my 2013 CMAX Hybrid SEL.  I returned to my home after being out of town for about 4 days, went to start the car and was greeted with the SSN message.  No method of restarting would remove the message.  I utilized my Ford Roadside assistance and had it towed to a dealer 16 days ago.  It was after-hours, so they did not get to work on it until sometime during the next day, to which the Service Advisor called and told me that he had no idea what was happening with the vehicle, they were able to get it into the shop and then were unable to move it again.  It actually became a "priority" at the time because it was blocking the ability to get other cars into the bay!  Over the next few days, I was kept updated, but the updates were literally that "We keep clearing the error, it keeps throwing new codes at us, the codes don't even make sense!"  Ford engineers were engaged, and that kicked off 2 weeks of work.

 

I continued to receive updates on the work, basically figuring out what wasn't wrong with the vehicle, as nothing was coming up as the culprit.  They had to drop the main battery at one point thinking that was the issue (turns out it wasn't, at least they don't think), and I got a call stating that "everything inside your vehicle is now out, from the seats back, and we are going through it piece by piece."  That was last week.  I received a call on Monday (4 days ago) stating that they finally determined it was a module (I don't remember which one), but they had 3 to test to find out which one it was as they put the vehicle back together.  Why it was determined it must be one of these 3 modules when they had not yet been tested, I am unsure.  But, turns out it must not have been one of them, because I called yesterday (Day 15) for an update and was told that they had not identified the problem, none of those modules were faulty, the error still remains, and now they need to start tearing the car apart in the front.

 

To be clear, I am not upset (well, it's difficult not having my vehicle, but I do have a spare I am able to use).  I would definitely want this to be fixed and fixed right, so the time doesn't bother me much, it's just crazy they have still been unable to even know what might be wrong with it.

 

FYI, I bought this C-Max certified used in January of 2016, so luckily it is still under extended warranty (only ha 28,000 miles on it).  I guess it was good while it lasted.  Kind of wondering if it will ever come back, and if they never do locate a faulty module but the error goes away, I'm afraid I won't be feeling safe in this vehicle.  Anyone else ever experience a problem that they just could not figure out?


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#39 OFFLINE   joshg678

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Posted 22 July 2017 - 02:36 PM

Wow that's wild. At least it sounds like they are trying

#40 OFFLINE   JSano19

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Posted 24 July 2017 - 02:08 PM

Update - Just got off the phone with the dealer, they traced it to a faulty fuse panel that had to be replaced.  Vehicle is ready for pickup.








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